Service Request Ticket

Service Request Information

CONTACT	Name	Bahari-Kashani, Hamid	Date	Oct 31, 2008 12:58 PM
	Department	Business/Economics Division	Phone	88354
	Location		Email	baharih@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070942 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell Optiplex 755 2.66GHz, 4M, VT 1333MHz FSB
	Serial No.	13B5CG1	Location	PDR
	CPU	Intel Core 2 Duo E6750(2.66GHz,4M,VT,1333MHz FSB)
	OS	Unknown	Software	Roxio Creator Dell Edition and CyberLink Power DVD bundled with computer, MS Office Pro Plus 2007 from P0065792 installed as Office Pro 2003
	Wired NIC	00:1E:C9:77:AC:53

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	sratcli@wou.edu	88925

Entered by	Date	Memo
Stanley Ratcliff			Email Public
Entered by	Date	Memo
Stanley Ratcliff	Dec 04, 2008 02:43 PM	Task reassigned to Stanley Ratcliff.	Add Attachment
Brian Berkley	Dec 04, 2008 11:01 AM	We cannot take the hard disk out of the old computer and put it as a second drive in the new one.	Add Attachment
Sarah Callaway	Dec 04, 2008 10:23 AM	He would like it to be done between, 1pm and 4pm. He would like to be called to day. He would like to keep his old hard drive as a second drive in the new computer.	Add Attachment
Richard Rogers	Dec 01, 2008 09:16 AM	Hamid called today and said he is available Thursday from 1pm to 4pm. He wants to be contacted about when the tech will come.	Add Attachment
Stanley Ratcliff	Dec 01, 2008 08:38 AM	Called and left VM	Add Attachment
Stanley Ratcliff	Nov 25, 2008 12:04 PM	Called and left VM asking for availability times.	Add Attachment
Audrey Sundkvist	Nov 05, 2008 02:24 PM	This machine has been named, bound, and admined. It is ready to be delivered.	Add Attachment
Tricia Flaherty	Oct 31, 2008 01:04 PM	this will be in tech inbox #5 with GFA setup form and monitor will be below the tech inboxes	Add Attachment