Service Request Ticket - # 28788

Service Request Ticket - # 28788

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Service Request Information

CONTACT	Name	Dauer, Susan	Date	Nov 03, 2008 10:37 AM
	Department	Education & Leadership	Phone	88230
	Location		Email	dauers@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20031215 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Power MAC G5 1.6GHz
	Serial No.	G84224V3NV9	Location	PDR
	CPU	G5 1.6GHz
	OS	Unknown	Software

TECHS	Submitted by	Nick Brizendine	Contact	nbrizendine06@wou.edu	88925
	Primary Technician		Contact	rkavanag08@wou.edu	88323

Tracking

Entered by	Date	Memo
Richard Kavanagh student			Email Public
Entered by	Date	Memo
Richard Kavanagh student	Dec 02, 2008 08:56 AM	finished migrating her profile. all that is left is to set up Mail.app	Add Attachment
Richard Kavanagh student	Dec 02, 2008 08:02 AM	migration failed because sophos found viruses on her old computer. I am letting it scan and will come back to check on it later.	Add Attachment
Richard Kavanagh student	Dec 01, 2008 12:58 PM	deliver at 1:30	Add Attachment
Richard Kavanagh student	Dec 01, 2008 12:58 PM	Task reassigned to Richard Kavanagh.	Add Attachment
Richard Kavanagh student	Dec 01, 2008 12:56 PM	imaged, named, and bound.	Add Attachment
Tricia Flaherty	Nov 17, 2008 03:05 PM	okay she does want the desktop after all :)	Add Attachment
Tricia Flaherty	Nov 17, 2008 02:14 PM	hold off she says she might want a laptop	Add Attachment
Tricia Flaherty	Nov 17, 2008 02:13 PM	Task reassigned to Tricia Flaherty.	Add Attachment
Tricia Flaherty	Nov 17, 2008 10:38 AM	This will be under Tech inbox with setup sheet	Add Attachment
Tricia Flaherty	Nov 17, 2008 10:37 AM	GFA replacing W#20031215 with 20 inch iMac W#20080302 Setup printing to "Guppy", and heelp her move faviorites and files to new mac	Add Attachment
Tricia Flaherty	Nov 14, 2008 03:36 PM	I will need to add Sue Dauer to my list of GFA imac upgrades	Add Attachment
Tricia Flaherty	Nov 14, 2008 03:12 PM	Task reassigned to Tricia Flaherty.	Add Attachment
Lance Jewett	Nov 14, 2008 02:30 PM	**This is an email** Hi this is Lance from the University Computing Services. We have a task for you that you are having trouble opening a file. Can you explain exactly what you are trying to do to give us a better understanding. Is this a word document or one of offices applications? Like a docx file? Any information would be helpful and times when you are available for a tech to stop by. Thank you UCS extension 88925	Add Attachment
Patrick Shanley	Nov 14, 2008 01:13 PM	she still cant open attachment because she still needs the later version installed on her computer	Add Attachment
Cinthya Mendez-Garcia	Nov 14, 2008 12:13 PM	Left a voice mail: "Hi, I'm Cinthya from Computing Services and I'm calling about a service request, # 28788, entered on Nov.7 2008. We're not certain if this is still an issue for you. If you continue to experience the problem, please give us a call at: 503-838-8925. If we have not heard from you within 5 working days, we will assume the matter is resolved and close the service request. Thank you."	Add Attachment
UCS Tech	Nov 07, 2008 08:10 AM	Status changed to: Waiting for Contact	Add Attachment
Stanley Ratcliff	Nov 07, 2008 08:10 AM	Called and left VM and emailed.	Add Attachment