Service Request Ticket

Service Request Information

CONTACT	Name	Morris, Jennifer	Date	Nov 03, 2008 11:08 AM
	Department	Writing Center	Phone	88259
	Location		Email	morrisj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20080433 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell Latitude D630, 2.50GHz, 6M L2 Cache, 800MHz
	Serial No.	3N5FJH1	Location	PDR
	CPU	Intel Core 2 Duo T9300(2.5GHz/800Mhz/6ML2cache)
	OS	Unknown	Software	Windows Vista business downgrade to WIN XP Pro, MS Office Pro Plus 2007 from P0067910 installed as Offcie Pro 2003
	Wired NIC	00:21:70:B0:76:E5
	Wireless NIC	00:21:5C:7D:86:89

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	asundkv@wou.edu	88925

Entered by	Date	Memo
Audrey Sundkvist			Email Public
Entered by	Date	Memo
Audrey Sundkvist	Nov 07, 2008 08:47 AM	Paul helped get these setup with wireless. Both Jennifer and Heidi are pleased.	Add Attachment
Joan Guralnick	Nov 06, 2008 01:55 PM	20080433, 20080434, They called on getting wireless activated on these two machines.	Add Attachment
Audrey Sundkvist	Nov 05, 2008 12:40 PM	These need Wireless setup and are getting it from a different laptop they have transferred to them.	Add Attachment
Audrey Sundkvist	Nov 05, 2008 11:36 AM	Task reassigned to Audrey Sundkvist.	Add Attachment
Tricia Flaherty	Nov 03, 2008 03:22 PM	I will add changes to inventory and update setup form	Add Attachment
Tricia Flaherty	Nov 03, 2008 03:21 PM	The second laptop is for a Heidi Coley at ext 8- 8640 APSC 301 Writing Center	Add Attachment
Tricia Flaherty	Nov 03, 2008 11:22 AM	Please contact Jennifer Morris or Katherine Schmidt for information of second laptops end user. It was TBA when the laptops were ordered. I will put these two laptops into Tech inbox#2 and #3 with invoice and respective setup forms	Add Attachment