Service Request Ticket - # 28804

Service Request Information

CONTACT Name Doellinger, David   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 03, 2008 02:28 PM
Department Social Science Phone 88254
Location Email doellind@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20080377[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Latitude D630, 2.50GHz, 6M L2 Cache, 800MHz
Serial No. 2GFBgh1 Location PDR

CPU Intel Core 2 Duo T9300(2.5GHz/800Mhz/6ML2cache)


OS Unknown Software Windows Vista business downgrade to WIN XP Pro, MS Office Pro Plus 2007 from P0067762 installed as Offcie Pro 2003

Wired NIC 00:21:70:A3:B4:80


Wireless NIC 00:21:5C:70:03:CF


TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact sratcli@wou.edu 88925

Tracking

Entered by Date Memo
Stanley Ratcliff
Email

Public

Entered by Date Memo
Stanley Ratcliff Dec 01, 2008 10:48 AM
Task reassigned to Stanley Ratcliff.
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Adam Wehner Dec 01, 2008 10:04 AM
available until 11:30 today
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Stanley Ratcliff Dec 01, 2008 08:32 AM
Called and left VM asking for availability times.
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Richard Kavanagh student Nov 25, 2008 03:32 PM
I called and left a voice mail asking for a time
we could come by to set up printers/remove old
equipment. 
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Tricia Flaherty Nov 25, 2008 01:24 PM
he still does not have printer access on the 
laptop and old equipment is still in his office.  
We need to complete the setup process as soon as 
possible.  He also is reporting a lag in response 
time on the laptop most noticably in getting 
Start menu items such as Shutdown to load when he 
clicks on them.  please check to make sure their 
is no unnecessary processes running on this 
machine or things that may be slowing it down.  
He has used similiar model of laptop through 
Classroom Support and has not experienced the 
same types of slowness
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Tricia Flaherty Nov 07, 2008 10:34 AM
I'm going to leave the setup sheet on the tech 
inbox#4 since it will need to have old equipment 
inventory update still to be done
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Tricia Flaherty Nov 07, 2008 09:56 AM
What still needs to be done:
setup for printing to Soc Science printer
pick up of old computer W#20030130[Edit Inv] and OLD CRT 
monitor W#20030136[Edit Inv], 
I told him he could keep the mouse and keyboard 
if he wanted so unless he says take it away, 
leave those.  Please make sure that he does not 
need anything off old desktop before taking it 
away.
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Tricia Flaherty Nov 07, 2008 09:47 AM
okay he came in to the front desk and I checked 
on the satus since the service request seemed 
confused, I checked it over with him and he 
didn't have additional software to load or files 
to be transfered.  I told him he may still need 
pritner setup and we checked and he was an admin 
so I gave him the laptop
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Stacy Crites Nov 07, 2008 09:06 AM
Called in to ask if he can come get his laptop 
back even though it hasn't been worked on, and 
when someone does decide to work on it, they can 
come to his office to work on the laptop there. 
He needs his computer back, he has a presentation 
next week. If anyone knows the status, please 
call him. 
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Stephen Pierce Nov 06, 2008 04:45 PM
Called several times and expressing concern over 
not being able to get a call and having to wait 
around his office for days waiting to hear back 
from someone.
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Stephen Pierce Nov 06, 2008 04:43 PM
First # to call: officex88254
Home: 503-838-1202 (call only if can't reach at 
office)
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Sarah Callaway Nov 06, 2008 10:45 AM
Today would be great, he will be in his office 
around 12 for the afternoon until 5 pm.
Tomorrow please call today to set up a morning 
time.  He has to leave by 1045am tomorrow.
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Cinthya Mendez-Garcia Nov 03, 2008 04:27 PM
He would like to be present when this happens. 
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Cinthya Mendez-Garcia Nov 03, 2008 04:26 PM
available hours are tomorrow from 9am-11:30am 
call in ahead of time. 

Wednesday from 11am-1:30pm.

Tomorrow would be great 9am-11:30am.  
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Lance Jewett Nov 03, 2008 04:17 PM
Called and left a VM asking for a time to stop by.
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Lance Jewett Nov 03, 2008 03:55 PM
being imaged now
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Tricia Flaherty Nov 03, 2008 02:35 PM
this is to replace cpu W#20030130[Edit Inv] and monitor 
W#20030136[Edit Inv], I will put the laptop in tech inbox 
#4  with GFA setup form  
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