Service Request Ticket

Service Request Information

CONTACT	Name	Thomas, Darryl	Date	Nov 03, 2008 04:54 PM
	Department	Creative Arts/Theater-Dance	Phone	88375
	Location		Email	thomasd@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20031178 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Power MAC G5 1.6GHz
	Serial No.	G84224MVNV9	Location	PDR
	CPU	G5 1.6GHz
	OS	Unknown	Software	Apple iLife '06 from P00607704, upgrade to OS 10.5 from P0064821 3-2008
	Wired NIC	00:0A:95:D1:A4:5A

TECHS	Submitted by	Cinthya Mendez-Garcia	Contact	cimende@wou.edu	88069
	Primary Technician		Contact	sratcli@wou.edu	88925

Entered by	Date	Memo
Stanley Ratcliff			Email Public
Entered by	Date	Memo
Stanley Ratcliff	Nov 24, 2008 02:01 PM	Task reassigned to Stanley Ratcliff.	Add Attachment
Stanley Ratcliff	Nov 24, 2008 02:01 PM	His saved ones were showing "maverick" so I deleted them all and added smb://cougar/mydocumnets. He was pretty busy so i was not able to get him to test it with his user name and password but it worked with mine so it should work for him.	Add Attachment
Audrey Sundkvist	Nov 24, 2008 09:51 AM	I'd say we should do this when he's not there, but MH is a tricky building. The computer is likely not bound to the domain or he has two computers and only one active port.	Add Attachment
Richard Rogers	Nov 17, 2008 10:09 AM	Darryl is in his office Monday and Wednesday from 1pm to 4pm.	Add Attachment
UCS Tech	Nov 10, 2008 08:10 AM	Status changed to: Waiting for Contact	Add Attachment
Kevin Elmore	Nov 07, 2008 12:46 PM	Called and left message.	Add Attachment
Cinthya Mendez-Garcia	Nov 03, 2008 04:57 PM	he is using a mac computer says he cannot connect to the network. says he has never been able to connect. I tried helping him out by having him go through the connect to...and connect using his username and password. He did not find this, was giving me other possible servers I was not sure of.	Add Attachment