Service Request Ticket

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Service Request Information

CONTACT	Name	McDonald, David	Date	Nov 04, 2008 09:59 AM
	Department	Admissions Office	Phone	88919
	Location		Email	mcdonald@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20080379 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell Latitude D630, 2.50GHz, 6M L2 Cache, 800MHz
	Serial No.	HFFBGH1	Location	PDR
	CPU	Intel Core 2 Duo T9300(2.5GHz/800Mhz/6ML2cache)
	OS	Unknown	Software	Windows Vista business downgrade to WIN XP Pro, MS Office Pro Plus 2007 from P0067762 installed as Offcie Pro 2003
	Wired NIC	00:21:70:A3:AA:69
	Wireless NIC	00:21:5C:6F:F7:B3

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	rkavanag08@wou.edu	88323

Tracking

Entered by	Date	Memo
Richard Kavanagh student			Email Public
Entered by	Date	Memo
Richard Kavanagh student	Jan 05, 2009 04:34 PM	Task reassigned to Richard Kavanagh.	Add Attachment
Richard Kavanagh student	Jan 05, 2009 04:34 PM	I just called and restarting fixed it.	Add Attachment
Stephen Pierce	Jan 05, 2009 03:06 PM	When helped setup email (about an hour ago), removed access to I drive. Need to restore I: drive ASAP.	Add Attachment
UCS Tech	Dec 16, 2008 09:58 AM	Status changed to: Waiting for Contact	Add Attachment
Audrey Sundkvist	Dec 16, 2008 09:58 AM	I called and left a message asking that he bring the old laptop in to work with him so we can recover the old emails from it. Also asked when he will be around during the break.	Add Attachment
Sarah Callaway	Dec 12, 2008 02:57 PM	Changing service type to email issues	Add Attachment
Sarah Callaway	Dec 12, 2008 02:57 PM	Updating status to Pending	Add Attachment
Sarah Callaway	Dec 12, 2008 02:56 PM	The monitors have been fixed but the email and calendar is not working. He is using outlook. He will be around most of next week, Tuesday is great, all morning and early afternoon, Thursday between 10-2.	Add Attachment
UCS Tech	Dec 05, 2008 09:48 AM	Status changed to: Waiting for Contact	Add Attachment
Ryan Johnson	Dec 03, 2008 01:06 PM	Was verified that he already has two monitors connected to his laptop docking station. Left a voicemail asking if he was having any issues with them in particular.	Add Attachment
Joan Guralnick	Dec 03, 2008 11:22 AM	WAnts to be able to set up two desktop monitors to his laptop docking station. available now until 1245pm. tomorrow available 12 and 130p Please call before you go over.	Add Attachment
Audrey Sundkvist	Dec 03, 2008 09:09 AM	The new machine Has outlook setup correctly. If he is keeping the old machine he should have it setup correctly on That machine.	Add Attachment
Audrey Sundkvist	Dec 03, 2008 09:09 AM	I called and left a voicemail asking when he is in. We need to export whatever he is missing in Outlook from the old laptop and import to the new one. I recommend setting up an account with the 29oct2008 java connector. Download it from www.wou.edu/~asundkv/ucs and rename it to .exe	Add Attachment
Audrey Sundkvist	Dec 03, 2008 08:51 AM	I setup outlook on the new machine. I bet the old one was setup with POP3.	Add Attachment
Sarah Callaway	Dec 02, 2008 11:50 AM	He needs his emails recovered. His new computer doesnt have them on it. He uses outlook.	Add Attachment
Audrey Sundkvist	Dec 02, 2008 09:26 AM	This was delivered. He just needs his palm to sync with it.	Add Attachment
Audrey Sundkvist	Dec 02, 2008 08:12 AM	Task reassigned to Audrey Sundkvist.	Add Attachment
Nick Brizendine	Dec 01, 2008 11:30 AM	Tommorw until noon, thursday 11-1 friday 11-5 are open times he is available.	Add Attachment
Stanley Ratcliff	Dec 01, 2008 08:29 AM	Called and left VM	Add Attachment
Richard Kavanagh student	Nov 26, 2008 09:51 AM	I called and left an voice mail asking about this again.	Add Attachment
Sarah Callaway	Nov 13, 2008 11:53 AM	**This is an email** Thank you. I have a busy schedule, please let me know when you plan to come out to replace the laptop. Thank you	Add Attachment
Cinthya Mendez-Garcia	Nov 12, 2008 02:58 PM	**This is an email** This is for Audrey. My available times this week to have a replacement laptop delivered and installed-- Thrusday Nov 13 11 to 12:30 Monday Nov 17 8-11 Am Thank you David Mc Donald Associate Provost Western Oregon University 345 N. Monmouth Avenue Monmouth, OR 97361 503-838-8211 fax: 503-838-8067 mcdonald@wou.edu	Add Attachment
Audrey Sundkvist	Nov 05, 2008 11:44 AM	This is ready to be delivered. It is in tech box 3.	Add Attachment
Audrey Sundkvist	Nov 05, 2008 11:36 AM	Task reassigned to Audrey Sundkvist.	Add Attachment
Tricia Flaherty	Nov 04, 2008 10:12 AM	Please be aware this is for a Dean so we need to go above and beyond to meet his neeeds	Add Attachment
Tricia Flaherty	Nov 04, 2008 10:06 AM	This is to replace Insprion 6000 laptop with W#20050899 He uses a external Matrox Dual Head 2 Go video card to run dual monitors with a Kensington USB dock. I will put this system in tech inbox # 7 with GFA setup Form	Add Attachment