Service Request Ticket - # 28821

Service Request Information

CONTACT Name Bartlett, Ed   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 04, 2008 11:00 AM
Department Health & Exercise Science Phone 88914
Location Email bartlete@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20050078[Edit Inv] (opens in a new window) Bldg/Room ITC
Service Tag 8S2WW71 Description OptiPlex GX280, Pentium 4 540, 3.20GHz1M
Serial No. 8S2WW71 Location

CPU Pentium 4-3.2GHz


OS Software

Wired NIC 00:12:3F:8F:C1:31


TECHS Submitted by Sarah Callaway Contact scallaway06@wou.edu 88925
Primary Technician Contact bberkley@wou.edu 88955

Tracking

Entered by Date Memo
Brian Berkley
Email

Public

Entered by Date Memo
Sarah Callaway Nov 13, 2008 10:42 AM
He needs to downsize the fonts on his computer, 
reopening the task
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Brian Berkley Nov 04, 2008 02:10 PM
Removed malware, and installed sophos.
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Brian Berkley Nov 04, 2008 12:32 PM
Task reassigned to Brian Berkley.
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Brian Berkley Nov 04, 2008 12:32 PM
Has XP Antispyware 2009 installed, am scanning
with malware byte's malware removal tool.
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Sarah Callaway Nov 04, 2008 11:02 AM
this is the second time he's called
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Sarah Callaway Nov 04, 2008 11:01 AM
He says he has spyware on his computer and keeps 
getting alerted that it is infected.
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