Service Request Ticket

Service Request Information

CONTACT	Name	Deane, Jeanne	Date	Nov 05, 2008 01:35 PM
	Department	Social Science	Phone	88288
	Location		Email	deanej@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20060803 (opens in a new window)	Bldg/Room	ITC 207
	Service Tag	DKBG1D1	Description	XPS M1210, 2.00GHz, 4MB L2 Cache, 667 MHz FSB
	Serial No.	DKBG1D1	Location	ITC 207 Storage (was SS Div. faculty checkout)
	CPU	Intel Core 2 Duo T7200(4MB,2GHZ667MHz)
	OS		Software	Windows Vista Business installed as Windows XP Pro, Microsoft office Pro Plus from P0061633 installed as Office Pro 2003
	Wired NIC	00:18:8B:D6:EC:A6
	Wireless NIC	00:1B:77:37:BF:11

TECHS	Submitted by	Joan Guralnick	Contact	guralnij@wou.edu	88646
	Primary Technician		Contact	sratcli@wou.edu	88925

Entered by	Date	Memo
Stanley Ratcliff			Email Public
Entered by	Date	Memo
Stanley Ratcliff	Nov 06, 2008 02:40 PM	Task reassigned to Stanley Ratcliff.	Add Attachment
Stanley Ratcliff	Nov 06, 2008 02:39 PM	Was able to delete the three virus/spare on the laptop. Bringing over to Jeanne right now because Mark Henckles is not in his office	Add Attachment
Joan Guralnick	Nov 06, 2008 01:01 PM	It is in Cubby #9	Add Attachment
Joan Guralnick	Nov 06, 2008 12:58 PM	I cannot get rid of three critters (Virus/spyware) on this machine Mal/Heuti-D Mal/Emogen-N Mal/Emogen-G Good Luck!	Add Attachment
Joan Guralnick	Nov 05, 2008 03:03 PM	It is under my desk. It had a static IP address and Sophos hadn't been updated in a while. set it up for th mash domain updated the definitions and a superficial scan found 1 virus. running a complete scan now and so far it has found 3 viruses still scanning.....	Add Attachment
Joan Guralnick	Nov 05, 2008 01:52 PM	Task reassigned to Joan Guralnick.	Add Attachment
Joan Guralnick	Nov 05, 2008 01:37 PM	It cannot join the domain, it cannot see the internet.	Add Attachment
Joan Guralnick	Nov 05, 2008 01:36 PM	Mark Henckels dropped this laptop off. When inventoried it came with black bag, old ether net cable, power adapter and laptop.	Add Attachment