Service Request Ticket - # 28864

Service Request Information

CONTACT Name Henkels, Mark   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 05, 2008 03:29 PM
Department Social Science Phone 88544
Location Email henkelm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20030700[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4600, P4-2.80GHz
Serial No. GQC0Y41 Location PDR

CPU Pentium 4-2.80Ghz


OS Unknown Software MS Office Pro from P0047320

Wired NIC 00:0C:F1:EA:58:81

TECHS Submitted by Cinthya Mendez-Garcia Contact cimende@wou.edu 88069
Primary Technician Contact sratcli@wou.edu 88925

Tracking

Entered by Date Memo
Stanley Ratcliff
Email

Public
Entered by Date Memo
Stanley Ratcliff Nov 14, 2008 02:09 PM 
Task reassigned to Stanley Ratcliff.
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Joan Guralnick Nov 12, 2008 01:47 PM 
Just a thought.  Has he scanned his external data 
sources for viruses?
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Ziad Al-sulaiman Nov 12, 2008 09:55 AM 
Mr. Mark called in saying that he has the same 
problem back again.
Available now untill 12 noon. Tomorrow from 3:30 
untill 5pm
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Lance Jewett Nov 10, 2008 02:01 PM 
****This is an email****
Lance:

I am still receiving messages about an infection
and I had a file act odd.

Could you please try to fix it again?  I am in my
office all afternoon today, Monday.  I will leave
the machine on so you can see the messages when
you come.

Thank you.
Mark Henkels
HSS 207
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Stanley Ratcliff Nov 06, 2008 01:53 PM 
Task reassigned to Stanley Ratcliff.
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Stanley Ratcliff Nov 06, 2008 01:50 PM 
Configured Sophos so it would update and removed
quarantined virus.
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Sarah Callaway Nov 06, 2008 12:34 PM 
It happened this morning, so it is still an 
issue.  He called back.  He is in his office 
until 2 and then gone 2-330 and then back until 5.
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Lance Jewett Nov 06, 2008 09:57 AM 
Task reassigned to Lance Jewett.
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Lance Jewett Nov 06, 2008 09:57 AM 
****This is an email****
Hi this is Lance from the University Computing
Services,
    I have a task for you about a possible
infection found by sophos. Are you still getting a
message that there is an infection or has sophos
fixed it on its own? Please let me know and if not
or you are not sure what time would it be good for
a tech to stop by and take a look?

Thank you,
    UCS
extension 88925
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Cinthya Mendez-Garcia Nov 05, 2008 03:34 PM 
the computer is a dell, it is in his office. Says 
it is good to call first if someone wants check 
it out, if not it is okay as well.
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Cinthya Mendez-Garcia Nov 05, 2008 03:32 PM 
says there is an infected file on cougar saying 
to contact the help desk.

says it might have came from the usb drive he was 
using, wants to know if this can also be cleaned. 
He currently had 2 usb drives.
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