Service Request Ticket

Service Request Information

CONTACT	Name	Bliss, Ann	Date	Nov 05, 2008 03:56 PM
	Department	Humanities/ English, Writing & Linguistics	Phone	88368
	Location		Email	blissa@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20040672 (opens in a new window)	Bldg/Room	ITC Fee Payment
	Service Tag	87T8Z61	Description	OptiPlex GX280 Pentium 4, 3.2HGz1M, 800FSB
	Serial No.	87t8z61	Location	ITC Fee Payment
	CPU	Pentium 4-3.2GHz
	OS	Unknown	Software	MS Office PRO 2003 from P0051751
	Wired NIC	00:11:43:BB:0B:F2

TECHS	Submitted by	Cinthya Mendez-Garcia	Contact	cimende@wou.edu	88069
	Primary Technician		Contact	ljewett06@wou.edu	88925

Entered by	Date	Memo
Lance Jewett			Email Public
Entered by	Date	Memo
Lance Jewett	Nov 07, 2008 02:36 PM	I went over and took a look. It was quarantined but would not let me delete, but the sophos had not been updated in a while since it had the old settings, so i fixed that and rescanned and its gone now.	Add Attachment
Lance Jewett	Nov 07, 2008 12:01 AM	**This is an email** Hi-- No, it hasn't been fixed. You can stop by anytime on Friday to fix it. Have Debbie Braun (Humanities office manager on 3rd floor HSS) open the door for you. Thanks	Add Attachment
Lance Jewett	Nov 06, 2008 10:04 AM	Task reassigned to Lance Jewett.	Add Attachment
Lance Jewett	Nov 06, 2008 10:04 AM	**This is an email** Hi this is Lance from the University Computing Services, I have a task for you about Sophos has found a virus and is not updating. I was checking to see if it is still an issue or if Sophos has already fixed it. Also wanted to check to see if Sophos has updated or not. Please let me know if you are still having issues or not and if the issues are still happening when would it be a good time for a tech to stop by and work on it for you? Thank you, UCS extension 88925	Add Attachment
Cinthya Mendez-Garcia	Nov 05, 2008 03:58 PM	says the sophos anti-virus has not been updating. says the message reads "this particular executable belongs to spyware mal/behave 066"	Add Attachment