Service Request Ticket - # 28867

Service Request Information

CONTACT Name Sauer, Nathan   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 05, 2008 04:21 PM
Department University Computing Solutions Phone 88960
Location Email sauern@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20040659[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX280 Pentium 4, 3.2HGz1M, 800FSB
Serial No. 62t8z61 Location PDR

CPU Pentium 4-3.2GHz


OS Unknown Software MS Office PRO 2003 from P0051751, Adobe CS3 Web Premium from P0063803 installed as Adobe Creative Suite Prem. CS2 v2 to match student access version

Wired NIC 00:11:43:BB:13:DD

TECHS Submitted by Nathan Sauer Contact sauern@wou.edu 88960
Primary Technician Contact kelmore@wou.edu 88925

Tracking

Entered by Date Memo
Kevin Elmore
Email

Public
Entered by Date Memo
Audrey Sundkvist Nov 11, 2008 11:02 AM 
Putting this under you Kevin so you can follow up.
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Audrey Sundkvist Nov 11, 2008 11:02 AM 
Task reassigned to Kevin Elmore.
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Kevin Elmore Nov 07, 2008 01:48 PM 
I replaced the DVI cable with a VGA cable since
the DVI pci card had been removed and replaced
with the microscope's TV capture card.  I operated
the computer for about 17-18 minutes without any
issues.  Updated Firefox.  There appears to be a
Java update available.  I'm leaving the ticket
open so that I can be advised about updates, etc.
and about logging replaced cables, pci cards, etc.
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Nathan Sauer Nov 05, 2008 04:21 PM 
The computer is in NS 204.
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