Service Request Ticket - # 28874

Service Request Information

CONTACT Name Schmidt, Katherine   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 06, 2008 09:01 AM
Department Writing Center Phone 88234
Location Email schmidtk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20050342[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX620 SFF, Pentium 4, 3.2GHz, 2M, 800MHz
Serial No. BJ1R981 Location PDR

CPU Pentium 4-3.2GHz


OS Unknown Software DREAMWEAVER 8 from P0055214

Wired NIC 00:12:3F:89:B1:8F

TECHS Submitted by Sarah Callaway Contact scallaway06@wou.edu 88925
Primary Technician Contact rkavanag08@wou.edu 88323

Tracking

Entered by Date Memo
Richard Kavanagh student
Email

Public
Entered by Date Memo
Richard Kavanagh student Nov 06, 2008 11:00 AM 
It happens whenever IE launches. closing IE stops
the problem. We're currently runnind Sophos and
various spybot programs to try to fix the issue.
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Richard Kavanagh student Nov 06, 2008 10:59 AM 
Task reassigned to Richard Kavanagh.
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Sarah Callaway Nov 06, 2008 10:21 AM 
She cannot do any work until this is taken care 
of and called back so I am putting it to higher 
priority.
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Sarah Callaway Nov 06, 2008 09:03 AM 
This computer is playing strange beeping sounds.  
They start when it starts up and stay on 
throughout the time when she uses it.  It wont go 
onto the internet, and has numerous error codes, 
and crashes to the bluew screen with one line of 
text. Yesterday and today the sounds are 
completely different.
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