Service Request Ticket - # 28882

Service Request Ticket - # 28882

Jump to:

Preferences

Directory Lookup

Service Request Information

CONTACT	Name	Dickinson, Eliot	Date	Nov 06, 2008 10:32 AM
	Department	Social Science	Phone	88835
	Location		Email	dickinse@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20060487 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex GX620 3.40GHz, 2x2M, 800MHz FSB
	Serial No.	HW4GGC1	Location	PDR
	CPU	Pentium D, 3.40GHz,800MHz
	OS	Unknown	Software	MS Office Pro Plus 2007 from P00060277 installed as Office Pro 2003
	Wired NIC	00:18:8B:5B:FC:B1

TECHS	Submitted by	Courtney Carlson	Contact	ccarlso@wou.edu	88925
	Primary Technician		Contact	asundkv@wou.edu	88925

Tracking

Entered by	Date	Memo
Audrey Sundkvist			Email Public
Entered by	Date	Memo
Audrey Sundkvist	Nov 12, 2008 01:27 PM	Task reassigned to Audrey Sundkvist.	Add Attachment
Audrey Sundkvist	Nov 12, 2008 01:26 PM	Called and left a message letting him know that this issue is sporadic (refer to task 22302). The machine is under warranty, but we can't really send it in because the issue is sporadic and as a smart classroom machine we can afford for it to be gone. I'll make note to check it during winter break. I advised Eliot to use his H: drive in his office for the flash drive and then access that in the NS 101 classroom.	Add Attachment
Courtney Carlson	Nov 06, 2008 11:16 AM	See answers below: 1) Does your flash drive work in other computers without issue? Yes 2) Have you been able to use your flash drive in that room (NS 101) before? Yes 3) Is the computer you are trying to use your flash drive on a teacher station in a smart classroom? Yes 3) When are a few good times to get in touch with you? my cell is 616 610 9957 He will be back in that classroom on Monday	Add Attachment
Courtney Carlson	Nov 06, 2008 10:49 AM	**This is an email** Eliot, Also if you have the WOU# of the computer you are using when having this problem, that would help greatly. UCS Service Request	Add Attachment
Courtney Carlson	Nov 06, 2008 10:40 AM	**This is an email** Hello Eliot, If you can reply to this email answering a few questions, that will expedite the process and help us to more efficiently assist you. 1) Does your flash drive work in other computers without issue? 2) Have you been able to use your flash drive in that room (NS 101) before? 3) Is the computer you are trying to use your flash drive on a teacher station in a smart classroom? 3) When are a few good times to get in touch with you? Thank you, UCS Service Request	Add Attachment
Courtney Carlson	Nov 06, 2008 10:32 AM	**This is an email** Hi UCS, I teach a course in NS 101. The computer in the room will not recognize a flash drive--it says something like "device not recognized." Could you fix this? Thanks, Eliot	Add Attachment