Service Request Ticket - # 28883

Service Request Information

CONTACT Name Schalock, Mark D.   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 06, 2008 10:37 AM
Department The Research Institute Phone 88777
Location Email schalom@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20080410[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell OptiPlex 755 2.66GHz, 6M, VT 1333MHz FSB
Serial No. 4P87JH1 Location PDR

CPU Intel Core 2 Duo E8200(2.66GHz,6M,VT,1333MHzFSB)


OS Unknown Software Windows Vista business downgrade to WIN XP Pro, MS Office Pro Plus 2007 from P0067910 installed as Offcie Pro 2003, Roxio Creator Dell Ed. and Cyberlink Power DVD v8 bundled with computer

Wired NIC 00:21:70:33:C2:43

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact 88925

Tracking

Entered by Date Memo
New Equip. Setup
Email

Public
Entered by Date Memo
Dale Goodell Dec 16, 2008 09:45 AM 
Completed 12/8/2008 - dg
 Add Attachment
Sarah Callaway Dec 02, 2008 09:37 AM 
He does not needc any special software
 Add Attachment
Richard Kavanagh student Dec 01, 2008 01:27 PM 
called and left a voice mail asking about special
software.
 Add Attachment
Audrey Sundkvist Nov 07, 2008 04:18 PM 
Imaged, named, bound, and admined. Needs special
software.
 Add Attachment
Tricia Flaherty Nov 06, 2008 10:43 AM 
CPU W#200800410 is in tech inbox #1 and monitor 
W#20080412[Edit Inv] is under tech inboxs
his current computer is W#20041039[Edit Inv] - ask him for 
a list of software needed, Check with Lisa to see 
what she wants done with the old machine
Add Attachment