Service Request Ticket

Service Request Information

CONTACT	Name	Denton, Jeff	Date	Nov 06, 2008 10:46 AM
	Department	The Research Institute	Phone	89205
	Location		Email	dentonj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20080411 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex 755 2.66GHz, 6M, VT 1333MHz FSB
	Serial No.	3P87JH1	Location	PDR
	CPU	Intel Core 2 Duo E8200(2.66GHz,6M,VT,1333MHzFSB)
	OS	Unknown	Software	Windows Vista business downgrade to WIN XP Pro, MS Office Pro Plus 2007 from P0067910 installed as Offcie Pro 2003, Roxio Creator Dell Ed. and Cyberlink Power DVD v8 bundled with computer
	Wired NIC	00:21:70:33:C3:17

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	goodeld@wou.edu	88122

Entered by	Date	Memo
Dale Goodell			Email Public
Entered by	Date	Memo
Dale Goodell	Feb 10, 2012 04:10 PM	Task reassigned to Dale Goodell.	Add Attachment
Dale Goodell	Dec 16, 2008 09:50 AM	Completed 12/9/2008 - dg	Add Attachment
Richard Kavanagh student	Dec 01, 2008 01:14 PM	called and left a voice mail asking about special software.	Add Attachment
Sarah Callaway	Nov 20, 2008 10:27 AM	**This is an email** Hello, A new computer was ordered for me some time ago and I understand that it has been delivered to UCS. Is there any way I could find out when it might be delivered to my office? Thanks. Jeff Denton The Teaching Research Institute : Computer Services 503-838-8588 dentonj@wou.edu www.tr.wou.edu	Add Attachment
Audrey Sundkvist	Nov 07, 2008 04:18 PM	Imaged, named, bound, and admined. Needs special software.	Add Attachment
Tricia Flaherty	Nov 06, 2008 10:48 AM	CPU W#200800411 is in tech inbox #2 and monitor W#20080413 is under tech inboxs his current computer is W#20041010 - ask him for a list of software needed, Check with Lisa to see what she wants done with the old machine	Add Attachment