Service Request Ticket - # 28890

Service Request Information

CONTACT Name Blatner, Chelsee   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 06, 2008 11:43 AM
Department Student Engagement Phone 88647
Location Email blatnerc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20080432[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Latitude D630, 2.50GHz, 6M L2 Cache, 800MHz
Serial No. HV26JH1 Location PDR

CPU Intel Core 2 Duo T9300(2.5GHz/800Mhz/6ML2cache)


OS Unknown Software Windows Vista business downgrade to WIN XP Pro, MS Office Pro Plus 2007 from P0067910 installed as Offcie Pro 2003

Wired NIC 00:21:70:B2:37:B7


Wireless NIC 00:21:5C:7D:6D:83

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact ljewett06@wou.edu 88925

Tracking

Entered by Date Memo
Lance Jewett
Email

Public
Entered by Date Memo
Lance Jewett Nov 10, 2008 04:00 PM 
Task reassigned to Lance Jewett.
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Lance Jewett Nov 10, 2008 04:00 PM 
Set it up to the way she wanted it and delivered it.
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Audrey Sundkvist Nov 07, 2008 04:32 PM 
This is ready to deliver. Be sure to setup
Wireless with the user on delivery and provide her
with the local user. The local user is Not an
admin. Verify the local user does not need admin
privileges.
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Audrey Sundkvist Nov 07, 2008 04:25 PM 
I created local user:
User Name: WOU
Password: G0wolves!
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Audrey Sundkvist Nov 07, 2008 04:18 PM 
Imaged, named, bound, and admined. Needs special
software.
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Tricia Flaherty Nov 07, 2008 11:51 AM 
Please make Chelsee Blatner an Admin and ask her 
if there are others
****This is an email****
Hi Tricia,

I wanted to follow up with you to see where this 
work request for a new laptop is at. The WUC has 
one laptop on its last legs and are in dire need 
of this new one. (new laptop to have wireless 
internet, general dept. login and myself as an 
administrator) Please update me as to its 
completion status. Thanks.

Chelsee Blatner
WUC Operations Coordinator
Western Oregon University
Phone (503) 838-8647, FAX (503) 838-8427
blatnerc@wou.edu
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Tricia Flaherty Nov 06, 2008 11:58 AM 
The laptop with setup form and invoice is in tech 
inbox #6... they want this station setup just 
like W#20070658[Edit Inv] and want to get wireless 
activated as well(she may need help with getting 
it through the reg process but is paid for by 
WUC). They have a WUC local user acct on this 
other laptop that they will also want that set up 
on the newer laptop as well, talk with Chelsee 
about what other WUC dept users may need admin 
rights to this station
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