Service Request Ticket - # 28904

Service Request Ticket - # 28904

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Service Request Information

CONTACT	Name	McGrew, Cat	Date	Nov 06, 2008 04:11 PM
	Department	VP Academic Affairs/Provost	Phone	88674
	Location		Email	mcgrewc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070782 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell Optiplex 755 2.66GHz, 4M, VT 1333MHz FSB
	Serial No.	43BD1G1	Location	PDR
	CPU	Intel Core 2 Duo E6750(2.66GHz,4M,VT,1333MHz FSB)
	OS	Unknown	Software	Roxio Creator Dell Edition and CyberLink Power DVD bundled with computer, MS Office Pro Plus 2007 from P005422 installed as Office Pro 2003
	Wired NIC	00:1E:C9:62:D0:0B

TECHS	Submitted by	Stephen Pierce	Contact	spierce@wou.edu	88925
	Primary Technician		Contact	sratcli@wou.edu	88925

Tracking

Entered by	Date	Memo
Stanley Ratcliff			Email Public
Entered by	Date	Memo
Stanley Ratcliff	Nov 18, 2008 02:12 PM	Task reassigned to Stanley Ratcliff.	Add Attachment
Stanley Ratcliff	Nov 18, 2008 02:12 PM	went over today and it was printing fine.	Add Attachment
Joan Guralnick	Nov 17, 2008 02:52 PM	Debbie Braun is also not able to print to this printer	Add Attachment
Joan Guralnick	Nov 17, 2008 12:17 PM	She would really like some attention today	Add Attachment
Joan Guralnick	Nov 17, 2008 12:16 PM	After 4:30 pm today is good. She expressed that this is more than just an inconvenience for her. She is able to print to other printers just fine. Best times: Fri: 11a-noon Mon, Wed, Fri: 9:30-11:30 Can call cell: 503-302-0974	Add Attachment
Patrick Shanley	Nov 14, 2008 12:33 PM	she called back today asking about the progress she said she tried to send a print job and when she tried to print the comp. sent the job but the printer said the memory was full	Add Attachment
UCS Tech	Nov 11, 2008 11:17 AM	Status changed to: Waiting for Contact	Add Attachment
Audrey Sundkvist	Nov 11, 2008 11:15 AM	Called and left a message asking for when she's normally available.	Add Attachment
Adam Wehner	Nov 07, 2008 02:20 PM	Will work on it on monday.	Add Attachment
Stephen Pierce	Nov 06, 2008 04:16 PM	Not trying to print while doing this. Best times: Fri: 11a-noon Mon: 9:30-11:30 Can call cell: 503-302-0974	Add Attachment
Stephen Pierce	Nov 06, 2008 04:13 PM	Techs were over yeasterdaylooking at drivers because nothing was printing from web. Today, getting this Spooler message. Gets this while running MS Excel	Add Attachment