Service Request Ticket

Service Request Information

CONTACT	Name	Sprague, Alice	Date	Nov 10, 2008 04:42 PM
	Department		Phone	88139
	Location		Email	spraguea@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20080441 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	HP LJ P3005DN Printer #Q7815A#ABA
	Serial No.	SCNG1N04960	Location	PDR
	Model	Q78915A	Hostname
	Notes	100-sheet multipurpose tray, 500 sheet input tray, duplexing	Ink/Toner Refill
	Wired NIC	00:21:5A:7A:47:EC

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	wehnera@wou.edu	88624

Entered by	Date	Memo
Adam Wehner			Email Public
Entered by	Date	Memo
Adam Wehner	Dec 09, 2008 10:19 AM	I have been fighting with this printer it just doesn't want to work right. If I give it one set of drivers then it prints some things fine but messes up on other things. If I change the drivers then it prints other things fine but messes up on other things. I think I finally got it up and running and printing all material.	Add Attachment
Adam Wehner	Dec 02, 2008 08:20 AM	Set up and running.	Add Attachment
Lance Jewett	Nov 20, 2008 10:38 AM	Task reassigned to Adam Wehner.	Add Attachment
Lance Jewett	Nov 20, 2008 10:37 AM	It is set up and connected. But get an error when i tried to connect it to her computer. Says it does not have the right printer drivers.	Add Attachment
Adam Wehner	Nov 20, 2008 09:34 AM	Task reassigned to Lance Jewett.	Add Attachment
Tricia Flaherty	Nov 18, 2008 10:31 PM	Judy had asked Bill about these yesterday and he wants the in place as soon as possible	Add Attachment
Tricia Flaherty	Nov 10, 2008 04:45 PM	this is in fee payment hallway with config sheet on top of it. It is to replace W#980294 as a networked printer "Alice.wou.edu" there are two other local printer setups for HR under SR#28963 and #28961	Add Attachment