Service Request Ticket - # 28973

Service Request Information

CONTACT Name Graber, Rebecca   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 11, 2008 10:34 AM
Department Graduate Studies Phone 89524
Location Email graberb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20060331[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Sun Ray 2 Thin Client #NTC-10Z-00
Serial No. 0629YB00D8 Location PDR

CPU Unknown


OS Unknown Software MS Office Pro 2003 license from P0059051

Wired NIC 00:14:4F:48:83:56

TECHS Submitted by Sarah Callaway Contact scallaway06@wou.edu 88925
Primary Technician Contact kelmore@wou.edu 88925

Tracking

Entered by Date Memo
Kevin Elmore
Email

Public
Entered by Date Memo
Courtney Carlson Nov 13, 2008 08:00 AM 
****This is an email****

Hi

Wonder what the status of my request is from 
yesterday, especially getting access to the I 
drive.

Thanks.

Becky

+++++++++++++++++++++++++++++++++++++++++++++
Becky Graber
Graduate Office, Western Oregon University
345 N Monmouth Ave., Monmouth OR 97361
503-838-9524 (Effective 11-4-08)

NOTE:   Effective Tuesday, November 4, 2008, I 
will be working at the Graduate Office at 
Western Oregon University.  Please contact Gina 
Blanco at 503-838-8445 or 503-838-8444 for 
information regarding the RRCD.  Email:  
blancog@wou.edu
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Audrey Sundkvist Nov 12, 2008 03:48 PM 
Putting this task under you so that you can close
it... I didn't know what "That's cleared up now"
was referring to. Everything or just the login issue?
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Audrey Sundkvist Nov 12, 2008 03:47 PM 
Task reassigned to Kevin Elmore.
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Kevin Elmore Nov 11, 2008 01:53 PM 
Ok, she was trying to login to the TS/a and not
into the Microsoft Windows.  That's cleared up now.
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Kevin Elmore Nov 11, 2008 01:48 PM 
She is on a thin client.  When she click on the TS
Server icon to log in, the screen flashes
momentarily and the login name field cycles
through a large series of words/names.
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Kevin Elmore Nov 11, 2008 01:44 PM 
She is a new employee in the what is actually the
Registrar's AD104 room.

Also, Josh Lind requested access for her in ticket
28950.  Closing ticket due to redundancy.
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Audrey Sundkvist Nov 11, 2008 11:38 AM 
She cannot request access to a department drive
herself. A person from the grad office needs to
request it for her. Preferably someone with
authority there.
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Sarah Callaway Nov 11, 2008 10:35 AM 
The western webpage won't stay as her wallpaper.  
When she logs in the screen 'shakes'.  and She 
needs I drive grad office access,
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