Service Request Ticket - # 28975

Service Request Information

CONTACT Name Schmidt, Katherine   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 11, 2008 10:39 AM
Department Writing Center Phone 88234
Location Email schmidtk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20060483[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Inspiron 6400 Intel Core 2 Duo T5500, 1.66GHz, 2MB L2 Cache, 667MHz FSB
Serial No. FZKFFC1 Location PDR

CPU Intel Core 2 Duo T5500(2MB/1.66GHz/667MHz)


OS Unknown Software MS Office Pro Plus 2007 from P0060199 installed as Office Pro 2003

Wired NIC 00:19:B9:52:3D:18


Wireless NIC 00:19:7D:5D:20:91

TECHS Submitted by Sarah Callaway Contact scallaway06@wou.edu 88925
Primary Technician Contact sratcli@wou.edu 88925

Tracking

Entered by Date Memo
Stanley Ratcliff
Email

Public
Entered by Date Memo
Stanley Ratcliff Nov 13, 2008 11:24 AM 
Task reassigned to Stanley Ratcliff.
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Joan Guralnick Nov 13, 2008 11:10 AM 
skyped the techs
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Joan Guralnick Nov 13, 2008 11:09 AM 
She called to check on the status of this task.  
The laptops are set out and you can go over 
anytime to take a look at them.
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Brad Dougherty Nov 12, 2008 02:32 PM 
A tech needs to go look at this.
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Kevin Elmore Nov 12, 2008 12:32 PM 
Task reassigned to Network Support.
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Sarah Callaway Nov 11, 2008 10:42 AM 
These laptop pops up the Bradford network log in 
every 5 minutes, even if the laptop is away from 
the WOU wireless network (ie at home), or if they 
log in.  She says they just got the wireless 
disconnected, but this still pops up.
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