Service Request Ticket

Service Request Information

CONTACT	Name	Leslie, Gail Ann	Date	Nov 12, 2008 09:08 AM
	Department	The Research Institute	Phone	88756
	Location		Email	leslieg@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20060808 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell Optiplex 745 SFF, 2.13GHz, 2M, 1066MHz FSB
	Serial No.	248T2D1	Location	PDR
	CPU	Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)
	OS	Unknown	Software	Vista Business downgraded to XP Pro, MS Office Pro 2003 from TRI site license, Adobe Acrobat 8 Pro from P0063151
	Wired NIC	00:1A:A0:4A:B6:A1

TECHS	Submitted by	Ziad Al-sulaiman	Contact	zalsulaiman06@wou.edu	88925
	Primary Technician		Contact	nicksb@wou.edu	88008

Entered by	Date	Memo
Bill Nicks			Email Public
Entered by	Date	Memo
Teresa Hutchinson	Nov 13, 2008 10:49 AM	Completed 11/13/08	Add Attachment
Patrick Shanley	Nov 12, 2008 12:56 PM	she called back in this afternoon to get the status on her computer	Add Attachment
Teresa Hutchinson	Nov 12, 2008 12:47 PM	Task reassigned to Bill Nicks.	Add Attachment
Stanley Ratcliff	Nov 12, 2008 10:56 AM	Task reassigned to Teresa Hutchinson.	Add Attachment
Stanley Ratcliff	Nov 12, 2008 10:47 AM	Will not get an IP address. Reinstalled driver, installed newer driver, did system restore, still would not get an IP address. I brought over a laptop and tried that in the same port and it still would not get an IP Address.	Add Attachment
Stanley Ratcliff	Nov 12, 2008 09:16 AM	Task reassigned to Stanley Ratcliff.	Add Attachment
Ziad Al-sulaiman	Nov 12, 2008 09:13 AM	Her conmputer is not working. After loggin in the computer stuck on the login. She tried to turn it off and on many times. If the login is succefully done, she is not able to view H, and I drives. She can't even use her browser. She is literaly to use the computer at all. Available now untill 10am. She really needs urgent help now because she has a meeting from 10- 2pm.	Add Attachment