Service Request Ticket

Service Request Information

CONTACT	Name	Visuano, Denise	Date	Nov 12, 2008 11:02 AM
	Department	Strategic Communications & Marketing	Phone	88349
	Location		Email	visuanod@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20031253 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	PowerMac Dual G5-1.8GHz
	Serial No.	G84243V3QPR	Location	PDR
	CPU	G5-Dual 1.8GHz
	OS		Software	Office 2004 Pro from P0047748, Adobe Creative Suite Premium(see newer version below) and Dreamweaver MX 2004 from P0047748(see newer version below), Adobe Creative Suite Prem CS2 V2 Mac License from P0056554, Filemaker Pro v8 from P0056554 upgraded to v8.5 on P0058488, Macromedia Studio 8 with Flash Pro from P0058823
	Wired NIC	00:0D:93:AF:EC:3E

TECHS	Submitted by	Joan Guralnick	Contact	guralnij@wou.edu	88646
	Primary Technician		Contact	bberkley@wou.edu	88955

Entered by	Date	Memo
Brian Berkley			Email Public
Entered by	Date	Memo
Brian Berkley	Nov 17, 2008 11:32 AM	Task reassigned to Brian Berkley.	Add Attachment
Brian Berkley	Nov 17, 2008 11:32 AM	helped her install the mac app	Add Attachment
Brian Berkley	Nov 14, 2008 02:53 PM	called and left another VM	Add Attachment
Brian Berkley	Nov 13, 2008 11:53 AM	called and left VM	Add Attachment
Kevin Elmore	Nov 12, 2008 01:20 PM	call ahead to give notice of impending solutions.	Add Attachment
Kevin Elmore	Nov 12, 2008 01:19 PM	available all day Thursday 7a-5p	Add Attachment
Joan Guralnick	Nov 12, 2008 11:02 AM	She has downloaded it but is unable to install it.	Add Attachment