Service Request Ticket

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Service Request Information

CONTACT	Name	Maroney, Elisa	Date	Nov 13, 2008 08:23 AM
	Department	Deaf Studies and Professional Studies	Phone	88735
	Location		Email	maronee@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20071110 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple iMac 20in 2.66GHz Intel Core 2 Duo#MB324LL/A
	Serial No.	SW88176MQZE3	Location	PDR
	CPU	Intel Core 2 Duo E6750(2.66GHz,4M,VT,1333MHz FSB)
	OS	Unknown	Software	MS Office 2008 for MAC from P0066186 installed as MS Office 2004 for MAC
	Wired NIC	00:1F:F3:4F:B4:E4
	Wireless NIC	00:1E:C2:C5:C7:A2
	Bluetooth NIC	00:1E:C2:99:40:44

TECHS	Submitted by	Sarah Callaway	Contact	scallaway06@wou.edu	88925
	Primary Technician		Contact	ljewett06@wou.edu	88925

Tracking

Entered by	Date	Memo
Lance Jewett			Email Public
Entered by	Date	Memo
Lance Jewett	Nov 17, 2008 03:40 PM	I went over to check in with her. After checking it again i figured out that her H drive was accessible but she could not find her info in a folder. Found that she had another folder with almost the same name and her information was in there.	Add Attachment
Lance Jewett	Nov 13, 2008 12:59 PM	**This is an email** Ok, you are mapped to it with the way to told you. I also just checked and you do have files in there so you should be seeing them. You could try deleting that map for your mydocuments and readding it. If you still can't see anything let me know. I will leave a note with this task for someone to stop by tomorrow between 9-10am. Thank you, UCS	Add Attachment
Lance Jewett	Nov 13, 2008 12:46 PM	She will be available tomorrow between 9-10.	Add Attachment
Lance Jewett	Nov 13, 2008 11:02 AM	**This is an email** Hi, Lance. That is already on my list and that is where the file is located that is currently empty. Hmmm. Maybe I am not understanding what you are telling me to do. I am going to run over to my meeting. Let me know if there is another step. Thanks! Elisa	Add Attachment
Lance Jewett	Nov 13, 2008 09:35 AM	Task reassigned to Lance Jewett.	Add Attachment
Lance Jewett	Nov 13, 2008 09:35 AM	**This is an email** Hi this is Lance from the University Computing Services. I stopped by to help you with you H drive problem. To Connect to your H drive you go to "Go" then "connect to server" then type in "smb://cougar/mydocuments" That will connect you to your H drive then add it to your list. Let me know if that does not work. Thank you, UCS	Add Attachment
Sarah Callaway	Nov 13, 2008 09:18 AM	There is 1 file on her H drive that she cannot access it is fairly new, but she has used it before. SHe opens it and it was empty, but on monday or tuesday she opened it successfully	Add Attachment