Service Request Ticket - # 29022

Service Request Ticket - # 29022

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Service Request Information

CONTACT	Name	Kerekes, Earlee	Date	Nov 13, 2008 09:26 AM
	Department	Disability Access Services	Phone	88591
	Location		Email	kerekese@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20030674 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dimension 4600, P4-2.80GHz
	Serial No.	GL80Y41	Location	PDR
	CPU	Pentium 4-2.80Ghz
	OS	Unknown	Software	MS Office Pro from P0047320, ABBYY FineReader v8 from P0054871, Text Aloud v2.0 from ?(see text file
	Wired NIC	00:0C:F1:E9:FD:14

TECHS	Submitted by	Sarah Callaway	Contact	scallaway06@wou.edu	88925
	Primary Technician		Contact	sratcli@wou.edu	88925

Tracking

Entered by	Date	Memo
Stanley Ratcliff			Email Public
Entered by	Date	Memo
Tricia Flaherty	Nov 17, 2008 09:54 AM	GFA replace with W#20070857 and monitor W#20070986 move from old computer ABBYY FineReader v8 from P0054871, Text Aloud v2.0 from ?(see text file), gave equipment to Stanley	Add Attachment
Richard Rogers	Nov 17, 2008 08:46 AM	The mouse is still not working, but it is doing it less often and the she cannot access the disability services email, and it wont let her print.	Add Attachment
Stanley Ratcliff	Nov 14, 2008 11:00 AM	USB mouse keeps connecting and reconnecting every 20 seconds, installing new driver was able to fix that problem but ps2 mouses dont work. I did a windows repair install and the computer has not crashed in the last 2 hours.	Add Attachment
Stacy Crites	Nov 14, 2008 08:46 AM	Computer is still crashing even after having it serviced twice. Please come and look at it again. asap.	Add Attachment
Sarah Callaway	Nov 13, 2008 01:02 PM	It just crashed on her again and she has a blue screen	Add Attachment
Josh Bedlion	Nov 13, 2008 11:40 AM	Changed system failure so that it would not automatically restart, going to call back tommorow and see if it has resolved the issue	Add Attachment
Josh Bedlion	Nov 13, 2008 11:40 AM	Task reassigned to Stanley Ratcliff.	Add Attachment
Kevin Elmore	Nov 13, 2008 11:33 AM	Called and left vm asking for more detail.	Add Attachment
Sarah Callaway	Nov 13, 2008 09:27 AM	She can't work on anything because she might loose it if it shut down	Add Attachment
Sarah Callaway	Nov 13, 2008 09:27 AM	The computer will shut down, regardless of what she is working on or what program she is running. This has happened 4 times since yesterday afternoon.	Add Attachment