Service Request Ticket - # 29034

Service Request Ticket - # 29034

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Service Request Information

CONTACT	Name	Hedgepeth, Sandra	Date	Nov 13, 2008 01:12 PM
	Department	Creative Arts/Theater-Dance	Phone	88739
	Location		Email	hedgepes@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20031407 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Power Mac G5 Dual 1.8GHz
	Serial No.	G8425AQ4QPQ	Location	PDR
	CPU	G5-Dual 1.8GHz
	OS	Unknown	Software	MS Office Pro 2004 from P0047835, Adobe Creative Suite2 from P0054639
	Wired NIC	00:0D:93:2A:F9:50

TECHS	Submitted by	Sarah Callaway	Contact	scallaway06@wou.edu	88925
	Primary Technician		Contact	spierce@wou.edu	88925

Tracking

Entered by	Date	Memo
Stephen Pierce			Email Public
Entered by	Date	Memo
Stephen Pierce	Jan 05, 2009 03:39 PM	Task reassigned to Stephen Pierce.	Add Attachment
Stephen Pierce	Jan 05, 2009 03:39 PM	It's still a problem, but there's no urgency or interest in pursuing this. She asked to close the ticket.	Add Attachment
UCS Tech	Dec 16, 2008 08:09 AM	Status changed to: Waiting for Contact	Add Attachment
Audrey Sundkvist	Dec 16, 2008 08:09 AM	Called, leaving a message asking for more information about what Exactly an SIR is and for when she'll be around during the break.	Add Attachment
Sarah Callaway	Dec 12, 2008 03:02 PM	Updating to pending, and updating description to note that it is from any printer that they don't print properly.	Add Attachment
Sarah Callaway	Dec 12, 2008 03:01 PM	They still don't print - even at home they only print the outline of the bargraph, but in each place it either doesnt print or it only prints an outline. SIRs website. (Student evaluations). Since it wont print properly from anywhere, she thinks it is an issue with SIRs website. Updating task - and if we can do anything about this she would appreciate a call back when its fixed, but there is no printer problem!	Add Attachment
Stephen Pierce	Dec 04, 2008 02:49 PM	Called. Left message to please call to update whether it's still a problem	Add Attachment
UCS Tech	Nov 14, 2008 02:30 PM	Status changed to: Waiting for Contact	Add Attachment
Ryan Johnson	Nov 14, 2008 01:21 PM	Called and left a message on 11/14/08 asking for more information on the issue, as well as what specific printer she was having issues with, as a few printers in RA are known to be "temperamental."	Add Attachment
Sarah Callaway	Nov 13, 2008 01:14 PM	She will be available at 88878 as well. She would like someone to stop by today to take care of it, if possible.	Add Attachment
Sarah Callaway	Nov 13, 2008 01:13 PM	The printer doesn't print the SIRs correctly. She needs help figuring out how to make it print correctly.	Add Attachment