Service Request Ticket

Jump to:

Preferences

Directory Lookup

Service Request Information

CONTACT	Name	K-Hinds, Mona	Date	Nov 13, 2008 02:49 PM
	Department	Upward Bound	Phone	88061
	Location		Email	khindsm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20071103 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 755 2.66GHz, 4M, VT 1333MHz FSB
	Serial No.	CCWKDG1	Location	PDR
	CPU	Intel Core 2 Duo E6750(2.66GHz,4M,VT,1333MHz FSB)
	OS	Unknown	Software	oxio Creator Dell Edition and CyberLink Power DVD bundled with computer, MS Office Pro Plus 2007 from P0066182 installed as Office Pro 2003
	Wired NIC	00:21:70:03:66:1E

TECHS	Submitted by	Kate Bappe	Contact	kbappe@wou.edu	88069
	Primary Technician		Contact	asundkv@wou.edu	88925

Tracking

Entered by	Date	Memo
Audrey Sundkvist			Email Public
Entered by	Date	Memo
Audrey Sundkvist	Dec 11, 2008 01:02 PM	**This is an email** Hi Audrey... I no longer receive the error message when i log into the UB computer. Thanks... Veronica	Add Attachment
Audrey Sundkvist	Dec 11, 2008 11:28 AM	**This is an email** Hi Veronica, I am contacting you to find out if you still are receiving an error message everytime you login to the computer at Upward Bound. If I do not receive a response from you by Monday I will close the task associated with the issue since there has been previous emails sent and we believe the issue is resolved. Thank you,	Add Attachment
Audrey Sundkvist	Dec 08, 2008 03:32 PM	I resent the previous email today.	Add Attachment
Audrey Sundkvist	Dec 03, 2008 09:32 AM	**This is an email** Hi Veronica, We're been looking into issues with your account that could be causing the error you receive when you login and the problem with your I:\ drive. If your password is out of sync on the server, which can happen from time to time, it could be causing this. Please go to http://www.wou.edu/accountlookup and follow the steps to reset your PawPrint password. It is very important that you not login to anything using your WOU login/password for 5 minutes after reseting it. After that 5 minutes please restart the computer and see if the reset corrected the issue. If it does not please let me know. I'll need to come by and get a screenshot of those errors for our Windows Administrator. Thank you, -- Audrey Sundkvist UCS Student Tech Western Oregon University asundkv@wou.edu Service Request Desk ext. 88925	Add Attachment
Audrey Sundkvist	Dec 03, 2008 09:23 AM	Task reassigned to Audrey Sundkvist.	Add Attachment
Audrey Sundkvist	Nov 24, 2008 04:14 PM	**This is an email** Hi Veronica, Brian Berkley, our Windows Admin, is looking further into the issue you have with your I:\ drive. It would be helpful for me to see those error messages again. I will try to come by when you're in on Tuesday morning. Audrey Sundkvist WOU UCS Tech	Add Attachment
Audrey Sundkvist	Nov 24, 2008 11:51 AM	Also, Veronica is here today until 1 and tomorrow morning from 9:30 to 11.	Add Attachment
Audrey Sundkvist	Nov 24, 2008 11:39 AM	Berkley is looking into the scripting issues.	Add Attachment
Audrey Sundkvist	Nov 24, 2008 11:26 AM	Veronica can map her I: drive manually or use the run window to open \\cougar\upward_bound without issues. However, it doesn't map automatically when she logs in. I did a gpudate /force and that did not resolve the issue. Also, she receives two script errors when she logs in at: * ...\Policies\{B7A44A2E-FA58-FCB0-4A95-AA9E-C9FC8F66W0C}\user\scripts\logon\addremove.vbs * ...\Policies\{A8BA1866-FA58-480F-BA9C-CCE0A1B95813}\user\scripts\logon\studentlogon.vbs	Add Attachment
Audrey Sundkvist	Nov 24, 2008 11:06 AM	I will go talk with her now.	Add Attachment
Stanley Ratcliff	Nov 24, 2008 09:08 AM	Veronica Ochoa will be in today after 11am (11/24)	Add Attachment
Lance Jewett	Nov 21, 2008 03:28 PM	I sent that email to the student worker at vochoa06@wou.edu	Add Attachment
Lance Jewett	Nov 21, 2008 03:27 PM	**This is an email** Hi this is Lance from the University Computing Services. I stopped by today to help you with finding your "I" drive. I talked to with my boss and he checked your account and you should be mapped to the "I" drive. He suggested to go to www.wou.edu/accountlookup and resetting your password. This should fix the issue on that computer which has not been mapping it for you. If you do try that and it still does not work please let me know and we can take a closer look at the computer to find the issue. Thank you, UCS extension 88925	Add Attachment
Lance Jewett	Nov 21, 2008 03:20 PM	I called a left a voice message about having Shondra try account look up and change her password. Brian said to try this and it could fix the issue.	Add Attachment
Sarah Callaway	Nov 20, 2008 08:26 AM	88617 Shondra Russel would like us to call her if there are any more questions	Add Attachment
Sarah Callaway	Nov 20, 2008 08:26 AM	She cannot see the I drive on this computer at all, she can see it on other computers, but it does not appear on this one.	Add Attachment
UCS Tech	Nov 19, 2008 10:17 AM	Status changed to: Waiting for Contact	Add Attachment
Stanley Ratcliff	Nov 19, 2008 10:17 AM	Called and left VM and emailed asking if the I drive was not showing up or if she did not have sufficient rights and asked what hours the student worker is available for assistance.	Add Attachment
Sarah Callaway	Nov 18, 2008 10:46 AM	She can access the I drive from other computers but just not this one	Add Attachment
Sarah Callaway	Nov 18, 2008 10:46 AM	The student worker cant access the I drive, Veronica Ochoa, V00207641 I drive is Upward Bound	Add Attachment
Audrey Sundkvist	Nov 17, 2008 01:48 PM	I delivered the computer. It works fine. They have to reinstall "StudentAccess" since they have the files for that.	Add Attachment
Audrey Sundkvist	Nov 17, 2008 01:39 PM	I ran MalwareBytes and HijackThis!, but neither found anything. Sophos Anti-Virus found some adware, but nothing effecting these services. Whatever corrupted the files was hidden well. Nothing left to do besides reimage.	Add Attachment
Audrey Sundkvist	Nov 14, 2008 04:55 PM	I ran Spybot S&D and it found 48 entries. As a much larger issue there are several Windows Services that won't started up (even after a sfc /scannow command) including: Alerter, Computer Browser, Messenger, Net Logon, <--gives a 1068 error RPC Locator, and Workstation <--gives a 1075 error No one can login with a network login unless they already have a profile on the computer.	Add Attachment
Audrey Sundkvist	Nov 14, 2008 03:55 PM	Task reassigned to Audrey Sundkvist.	Add Attachment
Audrey Sundkvist	Nov 14, 2008 02:03 PM	I am going to go have a look.	Add Attachment
Audrey Sundkvist	Nov 14, 2008 11:55 AM	I tried calling both numbers listed for this task (Mona's ext. and the one she listed in her email) but got no one. I didn't leave any voicemail.	Add Attachment
Kate Bappe	Nov 13, 2008 02:50 PM	**This is an email** Dear Help Desk, This computer has locked completely at least 4 times in the last week, and twice today. The only way we are able to get back into our files is to completely shut down the computer. Any suggestions? This computer is located in APS 201, and is primarily a student work station. The phone number here to our office is 503-838-8142. thank you, Mona K-Hinds, Educational Advisor, Upward Bound Upward Bound, computer 20071103	Add Attachment