I was able to import her contacts successfully
from Outlook.

She is having issues with her addressbook.

I setup her Thunderbird and Lightning correctly
with IMAP.

She setup Thunderbird herself and used POP3. I am
going to reinstall Thunderbird for her.

Called her and got some more information. She was
using outlook for the longest time and less than a
month ago she switched to thunderbird that is when
she noticed in outlook that emails between (march-
sept) was gone. She said sometime in the last
couple of days that her inbox has been completely
emptied on the web based one. She would like to
have as much of it back since she has contracts in
there she still uses. 

****This is an email****
Hi,
This is Lance from the University Computing
Services and you sent a task in about all of your
emails before oct 28 being erased. I have a few
questions to help me understand the issue better.
Are you using the web based email or is it
outlook, thunderbird that the emails were erased?
Another thing to check is your email filters to
see if that might have removed them. Have you
created or changed your mailing filters?
Were these emails in the "inbox" folder or did you
have a separate  folder that you were storing them
in? Any information about the issue would be helpful.

Thank you,
UCS
extension 88925