Service Request Ticket

Service Request Information

CONTACT	Name	Pagel, Lori	Date	Nov 14, 2008 05:23 PM
	Department	Library & Media Services	Phone	88881
	Location		Email	pagell@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20060077 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	HP LaserJet 4350DTN Printer #Q5409A#ABA
	Serial No.	SCNGXH37714	Location	PDR - Picked up by PP on 12/8/10
	Model	PQ5409A	Hostname
	Notes	HP 4350 maintenance kit FROM p0063296 10/2007, Fuser for HP LJ 4350TN RM1-1082-BB from P0064534	Ink/Toner Refill
	Wired NIC	00:14:38:D2:71:D1

TECHS	Submitted by	Cinthya Mendez-Garcia	Contact	cimende@wou.edu	88069
	Primary Technician		Contact	wehnera@wou.edu	88624

Entered by	Date	Memo
Adam Wehner			Email Public
Entered by	Date	Memo
Adam Wehner	Dec 04, 2008 01:36 PM	Printer got a new fuser and is working fine now.	Add Attachment
Chris Marsaglia	Dec 02, 2008 02:06 PM	Lori called again and says that it was working for a time, orinting to 3 printers, but now it is printing to one printer again.	Add Attachment
Sarah Callaway	Nov 18, 2008 11:18 AM	The router is only sending jobs to one printer - so only one printer is working there.	Add Attachment
Brian Berkley	Nov 17, 2008 12:22 PM	Task reassigned to Adam Wehner.	Add Attachment
Joan Guralnick	Nov 17, 2008 12:15 PM	It was working ok for a bit but now it has gone back to the fuzzy double images	Add Attachment
Stanley Ratcliff	Nov 17, 2008 08:55 AM	Task reassigned to Stanley Ratcliff.	Add Attachment
Stanley Ratcliff	Nov 17, 2008 08:55 AM	Is printing fine now, i waited for a few minutes to make sure other students could print fine also.	Add Attachment
Cinthya Mendez-Garcia	Nov 14, 2008 05:25 PM	says it started happening about an hour ago. says only one printer does this. black and white printer is located on the first floor.	Add Attachment