Service Request Ticket

Service Request Information

CONTACT	Name	Dalton, Kris	Date	Nov 17, 2008 10:49 AM
	Department	College of Education	Phone	88482
	Location		Email	daltonk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20071214 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 755 2.66GHz, 4M, VT 1333MHz FSB
	Serial No.	4HVTGG1	Location	PDR
	CPU	Intel Core 2 Duo E6750(2.66GHz,4M,VT,1333MHz FSB)
	OS	Unknown	Software	Roxio Creator Dell Edition and CyberLink Power DVD bundled with computer, MS Office Pro Plus 2007 from P0066424, Filemaker Pro v9 from P0066371
	Wired NIC	00:1E:C9:7C:BC:BE

TECHS	Submitted by	Joan Guralnick	Contact	guralnij@wou.edu	88646
	Primary Technician		Contact	wehnera@wou.edu	88624

Entered by	Date	Memo
Adam Wehner			Email Public
Entered by	Date	Memo
Adam Wehner	May 26, 2009 01:15 PM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Adam Wehner	May 26, 2009 01:15 PM	On lack of contact I am going to mark this task completed.	Add Attachment
Teresa Hutchinson	May 19, 2009 09:15 AM	Emailed Kris on 5/19/09: Hi Kris, We were following up on a service request (#29074) that we have for you that was in regards to the student work desk needing to print to the Laserjet 4300. We were checking in to see if this was ever resolved for you. If not, let us know, we'll check on this. Thanks!	Add Attachment
Adam Wehner	May 12, 2009 02:15 PM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Adam Wehner	May 12, 2009 02:15 PM	I sent Kris an email to make sure this got done.	Add Attachment
Joan Guralnick	Nov 17, 2008 10:49 AM	**This is an email** Hello! One of our computers needs to be able to print from a different location -- would you be so kind as to help? ED 202 student work desk (west wall) CPU # 20071214 needs to print to Laserjet 4300 ID 20020670. INDEX: DOE 901 Thanks so much, Kris Dalton	Add Attachment