Service Request Ticket - # 29080

Service Request Information

CONTACT Name Doellinger, David   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 17, 2008 12:49 PM
Department Social Science Phone 88254
Location Email doellind@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20080377[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Latitude D630, 2.50GHz, 6M L2 Cache, 800MHz
Serial No. 2GFBgh1 Location PDR

CPU Intel Core 2 Duo T9300(2.5GHz/800Mhz/6ML2cache)


OS Unknown Software Windows Vista business downgrade to WIN XP Pro, MS Office Pro Plus 2007 from P0067762 installed as Offcie Pro 2003

Wired NIC 00:21:70:A3:B4:80


Wireless NIC 00:21:5C:70:03:CF

TECHS Submitted by Joan Guralnick Contact guralnij@wou.edu 88646
Primary Technician Contact guralnij@wou.edu 88646

Tracking

Entered by Date Memo
Joan Guralnick
Email

Public
Entered by Date Memo
Joan Guralnick Dec 01, 2008 09:50 AM 
Hasn't gotten back to me and now he is getting a 
new computer.  I am closing this task.
 Add Attachment
Joan Guralnick Nov 19, 2008 10:30 AM 
Status changed to: Waiting for Contact
 Add Attachment
Joan Guralnick Nov 19, 2008 10:30 AM 
I called and told him what to expect.  He is 
going to try and get back to me.
 Add Attachment
Paul Lambert Nov 17, 2008 10:49 PM 
Task reassigned to Joan Guralnick.
 Add Attachment
Paul Lambert Nov 17, 2008 10:48 PM 
Done.  He was sent an automatic email, but some 
one should contact him anyway.  He just 
registers his computer just like everyone else 
with his login name and password
 Add Attachment
Joan Guralnick Nov 17, 2008 12:50 PM 
00:21:5C:70:03:CF
Do you need any other information?
 Add Attachment