Service Request Ticket - # 29082

Service Request Information

CONTACT Name Vickers, Bruce   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 17, 2008 01:07 PM
Department University Computing Solutions Phone 88672
Location Email vickersb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20070671[Edit Inv] (opens in a new window) Bldg/Room ITC 007
Service Tag C9R0YF1 Description Dell OptiPlex 755, 2.66GHz, 4M, VT, 1333MHz FSB
Serial No. C9R0YF1 Location was Physical Plant

CPU Intel Core 2 Duo E6750(2.66GHz,4M,VT,1333MHz FSB)


OS Unknown Software Roxio Creator Dell Edition and CyberLink Power DVD bundled with computer, MS Office Pro Plus 2007 from P0065150,

Wired NIC 00:1E:C9:61:48:1E

TECHS Submitted by Joan Guralnick Contact guralnij@wou.edu 88646
Primary Technician Contact bberkley@wou.edu 88955

Tracking

Entered by Date Memo
Brian Berkley
Email

Public
Entered by Date Memo
Brian Berkley Nov 20, 2008 07:44 AM 
****This is an email****

Bruce,

I updated TS4 last night, you shouldn't have
issues opening Office 2007 documents on it now.
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Brian Berkley Nov 19, 2008 01:42 PM 
****This is an email****

Bruce,

I will install the Office Compatibility Pack on
TS4 tonight.
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Lance Jewett Nov 17, 2008 04:09 PM 
Task reassigned to Brian Berkley.
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Lance Jewett Nov 17, 2008 04:08 PM 
He is using the terminal server and thats all he
uses. He logs in from home, work, and any other
place. since he was on the terminal server we
could not install the compatibility pack.
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Joan Guralnick Nov 17, 2008 01:08 PM 
He will be in his office all today.  Please call 
him before you go over.
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