Service Request Ticket - # 29083

Service Request Ticket - # 29083

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Service Request Information

CONTACT	Name	Hardenbrook, Eldon	Date	Nov 17, 2008 01:40 PM
	Department	University Computing Solutions	Phone	88077
	Location		Email	hardenbe@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070533 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex 745 2.13GHz, 2M, 1066FSB
	Serial No.	1r8l5f1	Location	PDR
	CPU	Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)
	OS	Unknown	Software	MS Win Xp Pro installed, MS Office Pro 2007 from P0064260
	Wired NIC	00:1A:A0:7B:0F:96

TECHS	Submitted by	Joan Guralnick	Contact	guralnij@wou.edu	88646
	Primary Technician		Contact	ljewett06@wou.edu	88925

Tracking

Entered by	Date	Memo
Lance Jewett			Email Public
Entered by	Date	Memo
Lance Jewett	Dec 03, 2008 10:07 AM	**This is an email** Hi Lance all issues have been resolved at this time. thank you for checking back. Eldon	Add Attachment
Lance Jewett	Dec 02, 2008 10:33 AM	Status changed to: Waiting for Contact	Add Attachment
Lance Jewett	Dec 02, 2008 10:33 AM	**This is an email** Hi this is Lance from the University Computing Services. I emailed you on the 18th of November about your task. You were having issues with accessing a service and when you try you receive an error message. I am checking back to see if this is still an issue or not. Please let me know if this issue has been fixed or if it is still an issue. If we do not hear back by the end of the week your task will be considered fixed and closed. If you happen to not get back in time you can call the front desk at extension 88925 and tell them your service request number. Your service request number is in the subject line. Just let them know it is still an issue and we can reopen the task and help you fix this issue. Thank you, UCS	Add Attachment
Lance Jewett	Nov 18, 2008 12:23 PM	Task reassigned to Lance Jewett.	Add Attachment
Lance Jewett	Nov 18, 2008 11:57 AM	**This is an email** Hi this is Lance from the University Computing Services. I have a task for you about accessing internal services and getting an error. I have a question to help us better understand your issue. What web page were you trying to access when the error message appeared? What were you needing to get done with that service? Please let us know to give us a better understanding of your issue. Thank you, UCS	Add Attachment
Brian Berkley	Nov 18, 2008 09:37 AM	what internal services?	Add Attachment
Joan Guralnick	Nov 17, 2008 01:42 PM	"Internet explorer cannot display the web page" It is sporadic he was able to get in when he called me	Add Attachment