Service Request Ticket

Service Request Information

CONTACT	Name	Reiman, John	Date	Nov 17, 2008 02:39 PM
	Department	The Research Institute	Phone	88776
	Location		Email	reimanj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20060432 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Lenovo Thinkpad T60P 2613 - Core 2 Duo T7600
	Serial No.	PROD ID#1S2613HQU S#L3AN942	Location	PDR
	CPU	Intel Core 2 Duo T7600(4MB/2,33GHz/667)
	OS	Unknown	Software	MS Office Pro 2003 from TRI site license, Dragon Nat Spking Preferred v9 from P0063931
	Wired NIC	00:16:41:E1:36:F6
	Wireless NIC	00:19:7D:09:C4:ED
	Bluetooth NIC	00:16:CF:EF:7E:3D

TECHS	Submitted by	Joan Guralnick	Contact	guralnij@wou.edu	88646
	Primary Technician		Contact	ucsnetwork@wou.edu	88154

Entered by	Date	Memo
Network Support			Email Public
Entered by	Date	Memo
Brad Dougherty	Nov 24, 2008 12:06 PM	It's working for him now.	Add Attachment
Dave Diemer	Nov 24, 2008 10:47 AM	Task reassigned to Network Support.	Add Attachment
Brian Berkley	Nov 20, 2008 12:06 PM	From looking at mail logs with Dave, it appears he is trying to relay mail using his wou account through another SMTP server to his wou account. This is not going to work.	Add Attachment
Dave Diemer	Nov 19, 2008 08:52 AM	Sophos is marking his email's as spam. Looking more into why.	Add Attachment
Brian Berkley	Nov 19, 2008 08:36 AM	Task reassigned to David Diemer.	Add Attachment
Joan Guralnick	Nov 17, 2008 02:57 PM	Also, it is not one provider. He see no trend like all hotmail. They are all different accounts.	Add Attachment
Joan Guralnick	Nov 17, 2008 02:42 PM	Task reassigned to Network Support.	Add Attachment
Joan Guralnick	Nov 17, 2008 02:42 PM	It is not reciever specific. Some will get through to the same person and some won't. He is on 2 Crisis Response & Trauma Units and he has a team nitification responsibility. Those emails are not getting through.	Add Attachment