Service Request Ticket

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Service Request Information

CONTACT	Name	Deane, Jeanne	Date	Nov 17, 2008 04:04 PM
	Department	Social Science	Phone	88288
	Location		Email	deanej@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20030749 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dimension 4600, P4-2.80GHz
	Serial No.	N/A	Location	PDR
	CPU	Pentium 4-2.80Ghz
	OS	Unknown	Software	MS Office Pro from P0047320
	Wired NIC	00:0C:F1:EA:06:7E

TECHS	Submitted by	Cinthya Mendez-Garcia	Contact	cimende@wou.edu	88069
	Primary Technician		Contact	sratcli@wou.edu	88925

Tracking

Entered by	Date	Memo
Stanley Ratcliff			Email Public
Entered by	Date	Memo
Stanley Ratcliff	Dec 09, 2008 10:35 AM	Showed her how to hook it up and make it stream to PC.	Add Attachment
Audrey Sundkvist	Dec 08, 2008 11:55 AM	Task reassigned to Stanley Ratcliff.	Add Attachment
Audrey Sundkvist	Dec 08, 2008 11:55 AM	I couldn't figure out the issues. They have a Sony Handycam MiniDV with a tape that has some video recorded on it. They want the video move from the tap to the computer. Xaiofei will be there 9-12 tomorrow, but to call first in case she is gone because of a final.	Add Attachment
Audrey Sundkvist	Dec 08, 2008 10:02 AM	I am going over now.	Add Attachment
Audrey Sundkvist	Dec 05, 2008 03:22 PM	Tried again, no answer. I didn't leave a VM this time.	Add Attachment
Audrey Sundkvist	Dec 05, 2008 11:12 AM	I wasn't able to get in touch with Jean, but will continue to try.	Add Attachment
Audrey Sundkvist	Dec 03, 2008 04:39 PM	Jean said she'll be in tomorrow morning.	Add Attachment
Sarah Callaway	Dec 02, 2008 10:18 AM	She called back to see if we can come before 12.	Add Attachment
Audrey Sundkvist	Nov 25, 2008 10:15 AM	Task reassigned to Audrey Sundkvist.	Add Attachment
Audrey Sundkvist	Nov 25, 2008 10:15 AM	Jeane wasn't in today and she has the keys to the closet the Digital Video Recorder is in. Xiaofei explained to me that they connect the DVR to the computer via USB, the computer recognizes it and it shows up under My Computer, but when they open it (just like a USB thumb drive) there's nothing in there. Jeane will be back tomorrow and knows about the issue. We don't have to be there when Xaiofei is.	Add Attachment
Audrey Sundkvist	Nov 25, 2008 09:58 AM	I will head over there to see if she's there.	Add Attachment
Lance Jewett	Nov 25, 2008 09:56 AM	Called but no answer, will try again shortly	Add Attachment
Josh Bedlion	Nov 24, 2008 10:21 AM	Needs to be contacted at three today to find out what it is she needs done.	Add Attachment
Stanley Ratcliff	Nov 24, 2008 09:57 AM	I installed the software for this task a few weeks ago and tested it to make sure it works, sounds like Xiaofei just needs help using the software.	Add Attachment
Kevin Elmore	Nov 20, 2008 01:48 PM	Xiaofei Chen will be here 3-5 Monday and 9-12 Tuesday to work. She is transcribing interviews and when the subject changes, she's supposed to note it. Interviews were recorded with a Sony Handycam DCRHC96 Mini Digital videocassette 3.0 megapixel. And she's trying to import the video into the computer. Ms. Deane doesn't know what software the computer is using to import. Shaun Huston is also on the project.	Add Attachment
Audrey Sundkvist	Nov 20, 2008 11:05 AM	I called and left a message asking for more info... Is thus about a DVD player? I don't know what USB and Tape have to do with each other. Also, I asked when this person (Xiaofei) is around.	Add Attachment
Brad Dougherty	Nov 19, 2008 02:14 PM	Not sure why this was put under network support.	Add Attachment
Cinthya Mendez-Garcia	Nov 17, 2008 04:08 PM	computer does not read usb, the tape is a small specific tape for DV player. 20030749 the computer is a PC room HSS 231A V00223481 email: xhchen06@wou.edu phone: 8-8288	Add Attachment