Service Request Ticket - # 29093

Service Request Information

CONTACT Name Carey, W. Jay   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 18, 2008 07:48 AM
Department Campus Public Safety Phone 88822
Location Email careywj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20060247[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX620 3.40GHz 2x2M, 800FSB
Serial No. 84L9VB1 Location PDR

CPU Pentium D, 3.40GHz,800MHz


OS Unknown Software MS Office Pro 2003 from P0059051

Wired NIC 00:13:72:A8:B4:6E

TECHS Submitted by Sarah Callaway Contact scallaway06@wou.edu 88925
Primary Technician Contact rjohnson07@wou.edu 88925

Tracking

Entered by Date Memo
Ryan Johnson
Email

Public
Entered by Date Memo
Ryan Johnson Nov 24, 2008 03:37 PM 
Task reassigned to Ryan Johnson.
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Ryan Johnson Nov 24, 2008 03:37 PM 
Was able to back up all of his data, reimage the
computer, then put it all back on.  Brought it
back over to Public Safety, had it tested out
successfully.
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Ryan Johnson Nov 24, 2008 02:26 PM 
Called him to verify what data he needed saved. 
Copied all data to an external USB hard drive. 
Will reimage his entire computer using Symantec Ghost.
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Joan Guralnick Nov 24, 2008 12:40 PM 
Nancy called on this.  She said to come down 
anytime this afternoon
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Ryan Johnson Nov 20, 2008 02:00 PM 
Was able to get a new motherboard from Dell and
had it swapped out.  While it does not crash, it
periodically hangs on startup.  Looked in MSCONFIG
for any out of the ordinary services, but could
find none.  Found nothing outstanding in the event
viewer either.  Currently considering an OS repair
on it.
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Stanley Ratcliff Nov 19, 2008 08:57 AM 
Is using an extra laptop that public safety had
till he get his machine back tomorrow.
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Nick Brizendine Nov 18, 2008 04:12 PM 
He needs all microsoft office stuff and the 
public safety report programs, banner and e-mail 
on his temporary computer.
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Richard Kavanagh student Nov 18, 2008 03:18 PM 
Called and left a voice mail about what software
is needed for a loaner comp.
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Richard Kavanagh student Nov 18, 2008 02:14 PM 
according to a gx260 guide that beep code means
"Memory not being properly identified or used"
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Richard Kavanagh student Nov 18, 2008 02:11 PM 
The computer that is having trouble posting has a
bios beep pattern of 1-3-2
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Richard Kavanagh student Nov 18, 2008 02:10 PM 
I'm going to set up a temp computer for him while
we get this one fixed up. I was told to call him
back in about an hour (3:15)
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Ryan Johnson Nov 18, 2008 01:57 PM 
Managed to turn off the unnecessary services using
msconfig, and managed to get it to stay stable. 
However, it restarted in the middle of a BIOS
update, and now it won't POST.  Brought it back to
the office to have it worked on.
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Kevin Elmore Nov 18, 2008 12:56 PM 
Task reassigned to Ryan Johnson.
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Lance Jewett Nov 18, 2008 10:49 AM 
Task reassigned to Kevin Elmore.
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Sarah Callaway Nov 18, 2008 09:51 AM 
They called back to let us know they can't do any 
work
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Sarah Callaway Nov 18, 2008 07:50 AM 
The computer gave him a cannot connect to server 
error, and to get out of it he had to manually 
restart, which he did, but is now stuck on the 
log in page, and the computer doesn't react when 
he presses ctrl alt del.
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