Status changed from (1) Pending to (5) Completed

Status changed from (7) Waiting for Contact to (1) Pending

Emailed Dianna on 5/5/09:

Hi Dianna,

We were just checking in on a service request 
(#29111) that was regarding the printers not 
working in West House.
 
We wanted to follow up and make sure everything 
is working correctly for the instructors.
 
Let us know if we can be of future assistance on 
this task.
 
Have a great afternoon!

Thanks!

Sent an email to see if the printer switch over
went ok.

She called back and said she won't use our 
reference numbers and she thinks it is a useless 
system for her.  The useless system part is my 
interpretation of the rude treatment I 
received.  She never did tell me if this was 
still a problem or not.  Sorry.  I don't know 
where this task stands.

****This is an email****Good Morning-

Last week I received a voice mail message from a 
Steven Pierce leaving a call back number of 
88925.  He was trying to determine if work order 
#29111 was complete since they were trying to 
clean up the records.  I do not know what work 
order #29111 was for.  I called 88925 to talk to 
Mr. Pierce.  I was told he was not available to 
speak with me.  I asked if I could leave a 
message--with hesitation the person said okay.  I 
gave my name, division, and phone number multiple 
times to the individual who answered the phone.  
As of today I have not heard back from your 
department.

Thanks,

Dianna Hewett
Div. of Business & Economics
88722

Status changed to: Waiting for Contact

Russell Schreck is in his office from 10am -12 
(noon) 12-8-08 and 12-12-08.  He needs this done 
ASAP because he needs it for grades.  He has not 
been able to print all term.

****This is an email****
Good Afternoon-

Service Request 29111 was not completely 
finished.  While Adam was able to work Anna 
Mahony (WH 202) and Clarence Kimm (WH 203) into 
an early morning appointment for their 
computers/printers our other faculty member, 
Russell Schreck (WH 206) is still not able to 
print from his computer to the printer in West 
House room 207.

Russell Schreck's office hours for the remainder 
of this week are Wednesday, Dec. 3 from 10:00 to 
12:00.  If these times do not work for your staff 
to come over to work with the faculty member 
please contact him to work out a schedule.  Phone 
number:  503-838-8466 or email at: 
schreckr@wou.edu.

Please let me know if you have any questions.

Thank you.

Dianna Hewett
Div. of Business & Economics
503-838-8722

I have talked with them and will be fixing their
problems on Monday 24th

They see the image writer as their default they 
are going in to select other printers but there 
are no other printers.  This has been going on 
since September,.  They want someone to actually 
walk down to West House and fix this