Task reassigned to Joan Guralnick.

Called and left another message asking when she'll
be here during break.

says she was able to log on but her icons on her 
desktop are all gone. 

Called and asked when she would be available to
have someone come and look at it.

Spoke to the person she shares and office with, 
Amy Chisholm, and she is having the same problem. 
I gave her this service number, but I've created 
a new service task and the number is: 29246

Task reassigned to Stanley Ratcliff.

Task reassigned to Josh Bedlion.

Amy Chisholm (has a lot of data on it) is the
other adjunct that uses the computer.  All contact
info is the same.  She cannot log in.  Changing
status to Pending.

I talked to audrey about some options. I went over
and made sure all the settings were correct. Then
i updated the computer and let install all the
updates. I checked and their user profiles were in
the folder. None of those worked. So i tried
unbinding and rebinding like Audrey suggested. It
had an error since the computers clock was behind.
So I got the clock up to date, then unbinded and
re bind the computer. Then it worked. I left a
note on the computer for them to try to log on and
let us know if it worked or not.

I went over and everyone is unable to log in. It
is a mac so it does the screen shake. I logged in
as admin and checked the network connection, i
turned off the wireless just in case it was
causing conflicts. I tried everything i could
thing of. Kevin went over to take a look so i will
check with him 

I had her try several more times.  I had her 
verify that there were no spaces before the login 
or password.  It just keeps shaking it head at 
her.

Task reassigned to Joan Guralnick.