Service Request Ticket - # 29116

Service Request Ticket - # 29116

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Service Request Information

CONTACT	Name	Barnts, Danny	Date	Nov 19, 2008 11:52 AM
	Department	Athletics	Phone	88121
	Location		Email	barntsd@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20080465 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell Latitude D630, 2.50GHz, 6M L2 Cache, 800MHz
	Serial No.	84RDPH1	Location	PDR
	CPU	Intel Core 2 Duo T9300(2.5GHz/800Mhz/6ML2cache)
	OS	Unknown	Software	Windows Vista business downgrade to WIN XP Pro, MS Office Pro Plus 2007 from P0068380 installed as Offcie Pro 2003, Adobe Production Premium CS5 Win from P0075741 installed as Prod. Premium CS4
	Wired NIC	00:21:70:C4:F5:05
	Wireless NIC	00:21:5C:86:D9:8F

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	rjohnson07@wou.edu	88925

Tracking

Entered by	Date	Memo
Ryan Johnson			Email Public
Entered by	Date	Memo
Ryan Johnson	Dec 01, 2008 02:52 PM	Delivered laptop successfully. Was able to have user verify account and login.	Add Attachment
Richard Kavanagh student	Dec 01, 2008 01:25 PM	Task reassigned to Ryan Johnson.	Add Attachment
Richard Rogers	Dec 01, 2008 09:54 AM	Danny is available today 12-1-08 from 11am to 1pm and 2pm to 5pm. Give him a call before.	Add Attachment
Stanley Ratcliff	Dec 01, 2008 08:35 AM	Called and left VM	Add Attachment
Richard Kavanagh student	Nov 26, 2008 10:47 AM	Imaged and ready to deliver.	Add Attachment
Richard Kavanagh student	Nov 25, 2008 03:54 PM	This laptop is being imaged right now.	Add Attachment
Tricia Flaherty	Nov 25, 2008 01:31 PM	I am getting repeat audix calls from Danny, he is going on road trips with Athletic teams in the next few weeks and would like to get this laptop real soon. If you can not reach him on his Office ext. please try his cell#(509)336-9944	Add Attachment
Tricia Flaherty	Nov 20, 2008 05:05 PM	He would like to see about getting this by noon tomorrow for the basketball tournament as they are in need of a second STATs monitoring station. He has given me his cellphone # as a second point of contact(509)336-9944 Please let me know by about 11:00 am if this is capable of being done	Add Attachment
Tricia Flaherty	Nov 19, 2008 11:59 AM	FYI...Like everything else these days **This is an email** What's the latest on Danny's laptop? We would love to have it in the next couple of days, especially for this coming weekend when we are hosting a basketball tournament. Thanks!! Russ	Add Attachment
Tricia Flaherty	Nov 19, 2008 11:57 AM	I will be putting this into tech inbox# with GFA setup form This may not have old system to take away(see note on setup form)	Add Attachment