****This is an email****

You shouldn't have to do it all the time, it
probably just lost its settings, it happens.

If it continues, we'll reinstall the printer
driver or update it and see if that takes care of it. 

It is a deskjet non-networked printer.

Sent her this email:

Go to start, settings, control panel, and select
Printers and Faxes.

Double-click the icon for your deskjet, then from
the printer menu, select properties.

Down at the bottom, next to Print Test Page
button, there is a printing preferences.

Click that button, and there should be a Finishing
tab, with the Document Options to "print on both
sides".

Let me know if that fixes it.

-- 

The printer 20070652 wont print double sided, she 
clicks it but it just prints single sided