Service Request Ticket

Service Request Information

CONTACT	Name	Jones, Gary	Date	Nov 20, 2008 02:27 PM
	Department	Humanities Division	Phone	88599
	Location		Email	jonesg@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20040619 (opens in a new window)	Bldg/Room	ITC Fee Payment
	Service Tag	FY2QV61	Description	OptiPlex GX280 SFF, Pentium 4, 3.2GHz, 1M, 800MHz
	Serial No.	FY2QV61	Location	ITC Fee Payment
	CPU	Pentium 4-3.2GHz
	OS		Software	MS Office Pro 2003 from P0051548
	Wired NIC	00:11:43:BA:C9:85

TECHS	Submitted by	Kevin Elmore	Contact	kelmore@wou.edu	88925
	Primary Technician		Contact	rjohnson07@wou.edu	88925

Entered by	Date	Memo
Ryan Johnson			Email Public
Entered by	Date	Memo
Ryan Johnson	Dec 03, 2008 02:36 PM	Task reassigned to Ryan Johnson.	Add Attachment
Ryan Johnson	Dec 03, 2008 02:36 PM	Was able to run CCleaner and cleanup his excess documents, plus set his user setting in power management to allow for standby. Had user verify successfully.	Add Attachment
Ryan Johnson	Dec 03, 2008 01:55 PM	Called and left a voicemail on 12/03/08 at 1:55 PM	Add Attachment
Patrick Shanley	Dec 03, 2008 12:19 PM	available everyday form 1200 - 1300, then wednesday and thursday from 1400 - 1445, next week monday/wednesday 800 - 1000, and friday 900 - 1000	Add Attachment
Stanley Ratcliff	Nov 21, 2008 12:29 PM	Called and left VM	Add Attachment
Kevin Elmore	Nov 20, 2008 02:30 PM	Office hours 12-12:50 METhF and 2-2:45 WTh also.	Add Attachment
Kevin Elmore	Nov 20, 2008 02:29 PM	He says that hibernate and sleep are the same. After about a minute, though a variable amount of time, the computer comes back into normal mode.	Add Attachment