Service Request Ticket - # 29182

Service Request Information

CONTACT Name Ferguson, Arne   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 21, 2008 02:21 PM
Department Athletics Phone 88516
Location Email fergusa@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20070417[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 79Q7SD1 Description Inspiron 1720 2.0GHz, 800Mhz, FSB 2MB Cache
Serial No. 79Q7SD1 Location PDR

CPU Intel Core 2 Duo T7200(4MB,2GHZ667MHz)


OS Unknown Software Win XP Pro installed, Microsoft Office Pro Plus 2007 from P0063190 installed as Office Pro 2003

Wired NIC 00:1C:23:9C:05:0E


Wireless NIC 02:00:54:55:4E:01


TECHS Submitted by Patrick Shanley Contact pshanley05@wou.edu 88925
Primary Technician Contact

Tracking

Entered by Date Memo
Self Resolved
Email

Public

Entered by Date Memo
Lance Jewett Nov 24, 2008 03:06 PM
Went over and he told me it was being slow and his
phone would not sync. I ran the cleaners and
removed all the junk. But still could not get the
phone to sync. Wehner said he is getting a new
phone soon.
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Lance Jewett Nov 21, 2008 03:53 PM
He had left already when i stopped by.
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Patrick Shanley Nov 21, 2008 02:24 PM
His computers was running slowing so he restarted 
it and though it is working it is slow and there 
was initially an error message that said he can't 
connect to the network drives/devices. He wanted 
someone to take a look at his computer just to 
make sure there isn't any thing really wrong with 
it.
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