Service Request Ticket - # 29183

Service Request Information

CONTACT Name Perkins, Portia   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 21, 2008 04:06 PM
Department Computer Science Division Phone 88480
Location Email perkinp@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20050119[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX280, Pentium 4 540, 3.20GHz1M
Serial No. 66SVW71 Location PDR

CPU Pentium 4-3.2GHz


OS Unknown Software

Wired NIC 00:12:3F:91:FE:7E


TECHS Submitted by Cinthya Mendez-Garcia Contact cimende@wou.edu 88069
Primary Technician Contact rkavanag08@wou.edu 88323

Tracking

Entered by Date Memo
Richard Kavanagh student
Email

Public

Entered by Date Memo
Richard Kavanagh student Mar 27, 2009 12:50 PM
Status changed from (1) Pending to (5) Completed
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Richard Kavanagh student Mar 27, 2009 12:50 PM
I ended up imaging the lab because 2 computers
needed to be replaced and a few of them needed to
be imaged due to malware. all done now.
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Richard Kavanagh student Mar 26, 2009 03:36 PM
Task reassigned to Richard Kavanagh.
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Tricia Flaherty Feb 27, 2009 03:26 PM
Licensing has been purchased for Office Pro Plus 
2007 and Adobe CS4 Web Std for 23 station s in 
this lab.   A new image needs to be created so 
that these new software titles will be useable 
for class Spring Term
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Tricia Flaherty Jan 23, 2009 04:31 PM
Still need to get Station(RowC) c2 replaced in
this lab, I have been asked to purchase Office
2007 licensing for this lab for a CS class being
taught Spring term.  
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Tricia Flaherty Dec 01, 2008 12:13 PM
Task reassigned to Adam Wehner.
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Tricia Flaherty Dec 01, 2008 12:13 PM
Adam, Please find out about the missing station 
in APSC and see what we can do to get all three 
missing stations replaced.  I could not find a 
task related to it. 
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Joan Guralnick Dec 01, 2008 10:27 AM
Task reassigned to Tricia Flaherty.
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Joan Guralnick Dec 01, 2008 10:27 AM
The main lab is NOT at full capacity.  We are 
missing a station.  I want my machine back 
please. =}
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Tricia Flaherty Dec 01, 2008 10:23 AM
W#20050097[Edit Inv] and 20050119[Edit Inv] are in tech inboxes #11 
and #12
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Tricia Flaherty Dec 01, 2008 10:21 AM
Okay after getting into the room this morning 
with Bill , there is two PC stations missing, one 
has a thin client at it and the other has 
nothing, we need to resolve this as soon as 
possible I found two PC stations on the floor in 
ITC007 that at least one is from that room and 
the other is from the main lab which I believe is 
now at full capacity. so we need tosee if these 
two PCS 20050097[Edit Inv] and 20050119[Edit Inv] are functional and 
if so get them imaged for use in ITC003 and back 
into place before the start of Winter Term. The 
sooner the better.  If there is a hardware issue 
that needs to be resolved talk with Adam W. or I 
so we can get that taken care of.
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Tricia Flaherty Nov 24, 2008 02:43 PM
This lab was originally only a 22 station lab 
with instructor station toatl count of 23, but 3 
thin clients were temporarily added to fit the 
needs of a specific group last Spring this was 
not document well and I will need to find out 
what we are capable of providing 
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Tricia Flaherty Nov 24, 2008 12:09 PM
ignore W#20010795[Edit Inv] as it is not part of the lab 
but in a back room that was Hamersly Lib and is 
now Video Production.
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Audrey Sundkvist Nov 24, 2008 11:04 AM
Task reassigned to Tricia Flaherty.
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Audrey Sundkvist Nov 24, 2008 11:04 AM
Tricia, should we just grab spare thin-clints and
put them in this lab or do we need to hunt down
the rogue ones?
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Audrey Sundkvist Nov 24, 2008 11:03 AM
According to inventory of the 26 computers listed
for that location one's department is set to PDR
(W#20060399) and another's is set to Hamersley
Library (W#20010795). Neither has any task
associated with it since 2002.
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Cinthya Mendez-Garcia Nov 21, 2008 04:07 PM
****This is an email****
Hello,
 
The capacity in ITC003 is set at 26 as there are 
26 monitors in that lab.  The instructor said 
there are only 24 machines.  We would like to 
have 2 machines added by the time winter term 
begins.
 
Thank You.......
 
--Portia 
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