Service Request Ticket - # 29197

Service Request Information

CONTACT Name Student, Student   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 24, 2008 10:14 AM
Department Phone 88925
Location Email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20080039[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Sun Ray 2 thin Client #NTC-10Z-00
Serial No. S0805BE838B Location PDR

CPU Unknown


OS Unknown Software Office Pro Plus 2007 from P0066994

Wired NIC 00:14:4F:C3:0A:4A

TECHS Submitted by Nick Brizendine Contact nbrizendine06@wou.edu 88925
Primary Technician Contact asundkv@wou.edu 88925

Tracking

Entered by Date Memo
Audrey Sundkvist
Email

Public
Entered by Date Memo
Audrey Sundkvist Nov 24, 2008 01:51 PM 
Stanley was helping her when I got there.
Resetting the thin-client worked. Sharyne tried it
this morning when the issue happened, when Brian
was working on the TS.
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Audrey Sundkvist Nov 24, 2008 01:40 PM 
Task reassigned to Audrey Sundkvist.
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Joan Guralnick Nov 24, 2008 12:48 PM 
this is actually in MN 117 the testing center it 
is still an issue
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Joan Guralnick Nov 24, 2008 12:48 PM 
this is actually in MN 117 the testing center it 
is still an issue
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Skyler Gregory Nov 24, 2008 11:35 AM 
When I got there, none of the students said they
were having a problem.

Closing the task
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Skyler Gregory Nov 24, 2008 11:26 AM 
Task reassigned to Skyler Gregory.
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Nick Brizendine Nov 24, 2008 10:29 AM 
This is the Math and Nursing lab.
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Nick Brizendine Nov 24, 2008 10:14 AM 
There is a student waiting to take a test but 
cant.
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