Service Request Ticket

Service Request Information

CONTACT	Name	Callero, Peter	Date	Nov 24, 2008 04:03 PM
	Department	Social Science	Phone	88352
	Location		Email	callerp@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20080301 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	iMac 20in 2.66GHz Intel Core 2 Duo #MB324LL/A
	Serial No.	SW8830152ZE3	Location	PDR
	CPU	Intel Core 2 Duo 2.66GHz(6MB L2, 1066MHz FB)
	OS	Unknown	Software	Mac OS X v10.5 Leopard (includes Time Machine, Quick Look, Spaces, Spotlight, Dashboard, Mail, iChat, Safari, Address Book, QuickTime, iCal, DVD Player, Photo Booth, Front Row, Xcode Developer Tools), iLife ¿08 (includes iTunes, iPhoto, iMovie, iDVD, iWeb, GarageBand), MS Office 2008 for MAC from P0067422
	Wired NIC	00:22:41:20:F3:41
	Wireless NIC	00:21:E9:E3:5E:49
	Bluetooth NIC	00:21:E9:D5:66:EB

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	asundkv@wou.edu	88925

Entered by	Date	Memo
Audrey Sundkvist			Email Public
Entered by	Date	Memo
Audrey Sundkvist	Dec 03, 2008 04:39 PM	I got him delivered and setup.	Add Attachment
Audrey Sundkvist	Dec 03, 2008 10:29 AM	I will meet with him at 3:30 today for this replacement. He stopped in and I explained that since the new machine is a replacement he needs to move everything he wants to keep from the old machine into his H:\ drive. He wanted us to move the entire hard drive to the new machine, which I explained was more time consuming necessary.	Add Attachment
Audrey Sundkvist	Dec 03, 2008 10:27 AM	Task reassigned to Audrey Sundkvist.	Add Attachment
Kevin Elmore	Dec 02, 2008 12:07 PM	Called and left vm asking availability.	Add Attachment
Audrey Sundkvist	Dec 02, 2008 09:53 AM	Under techboxes.	Add Attachment
Audrey Sundkvist	Nov 26, 2008 05:02 PM	Named and bound. Needs delivered.	Add Attachment
Audrey Sundkvist	Nov 26, 2008 04:58 PM	We have an image of this station.	Add Attachment
Audrey Sundkvist	Nov 25, 2008 11:29 AM	Installing updates, then will verify disk permissions and make an image of this.	Add Attachment
Audrey Sundkvist	Nov 24, 2008 04:48 PM	I am setting this up and then getting an image of it.	Add Attachment
Audrey Sundkvist	Nov 24, 2008 04:31 PM	Task reassigned to Audrey Sundkvist.	Add Attachment
Tricia Flaherty	Nov 24, 2008 04:05 PM	this is under tech inboxes with GFA setup form attached W#20080301 to replace PC workstation W#20030671 with monitor W#2000550?	Add Attachment