Service Request Ticket - # 29220

Service Request Information

CONTACT Name Hernandez-Hunter, Anna   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 25, 2008 08:40 AM
Department Multicultural Student Services Phone 88195
Location Email hernana@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20030823[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4600, P4-2.80GHz
Serial No. N/A Location PDR

CPU Pentium 4-2.80Ghz


OS Unknown Software MS Office Pro from P0047320

Wired NIC 00:0C:F1:EA:10:FD

TECHS Submitted by Sarah Callaway Contact scallaway06@wou.edu 88925
Primary Technician Contact rjohnson07@wou.edu 88925

Tracking

Entered by Date Memo
Ryan Johnson
Email

Public
Entered by Date Memo
Ryan Johnson Nov 26, 2008 12:39 PM 
Was able to backup her old profile, create a new
one, then copy her old documents and saved items
over.  Had her login and verify, with no issues found.
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Ryan Johnson Nov 26, 2008 12:11 PM 
Task reassigned to Ryan Johnson.
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Courtney Carlson Nov 26, 2008 12:06 PM 
Times: in today 2-5 for sure, in office until 
12:30
      monday unsure. tech has permission to enter 
and work on her machine if need be
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Lance Jewett Nov 25, 2008 11:42 AM 
I went over and did the gpupdate /force but she
was with a student and could not get her to log
back on. I called back and the front desk answered
and she told me that Anna still got the error
message with access denied. But now she is gone
for lunch
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Sarah Callaway Nov 25, 2008 10:47 AM 
She called back and when she tried to log in it 
said: loading, settings failed, access is 
denied.  It won't let her log in.
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Lance Jewett Nov 25, 2008 10:16 AM 
Task reassigned to Lance Jewett.
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Lance Jewett Nov 25, 2008 10:16 AM 
I went over and she was not there. I talk to her
co-worker and gave gave my access to her computer.
I went into users folder and cleared the profiles
in there so it can reload. She will be in around
10:30 so i will call back then to see if it worked.
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Sarah Callaway Nov 25, 2008 08:41 AM 
She logged in and the computer put her on to a 
temp. profile. She is not sure what it said was 
wrong with her regular one, and it said she can't 
save to it.
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