Service Request Ticket - # 29227

Service Request Information

CONTACT Name Solario, Sheree   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 25, 2008 10:13 AM
Department Student Enrichment Program Phone 88031
Location Email solarios@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20020643[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Latitude C640, P4-2.4GHz, 14.1 inch SXGA+ NIC
Serial No. HBHPT21 Location PDR

CPU Pentium 4-2.40GHz


OS Unknown Software Office XP Pro from P0043102

TECHS Submitted by Sarah Callaway Contact scallaway06@wou.edu 88925
Primary Technician Contact ljewett06@wou.edu 88925

Tracking

Entered by Date Memo
Lance Jewett
Email

Public

Entered by Date Memo
Lance Jewett Dec 04, 2008 09:11 AM
She was not there, but i left it at the front desk
with a note explaining what was wrong.
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Lance Jewett Dec 02, 2008 12:44 PM
Still not back will try again later. leaving the
laptop bag next to phones
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Lance Jewett Dec 02, 2008 12:12 PM
It has a dead hard drive. Since it is out of
warranty going t return it back to them. They are
out to lunch until 12:30
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Lance Jewett Dec 02, 2008 11:39 AM
Task reassigned to Lance Jewett.
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Lance Jewett Nov 25, 2008 12:39 PM
Came up with error code 0F00:0244. It has bad
sectors on it. Going to check what the drive maker
to see if we can find drivers to remap the drive.
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Lance Jewett Nov 25, 2008 11:47 AM
Running the self tests. It failed on the short STM
test. Running the symptom tree test now
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Lance Jewett Nov 25, 2008 11:45 AM
I brought it back to UCS. It is sitting next to
the phones. I tried to run it in safe mode but
still blue screens and restarts before I can read
the blue screen.
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Sarah Callaway Nov 25, 2008 10:13 AM
This laptop gets to windows screen, starts to 
process and then says that windows did not start 
successfully, and gives safemode option.
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