Service Request Ticket - # 29242

Service Request Information

CONTACT Name Brown, Karen   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 25, 2008 02:53 PM
Department Natural Science Division Phone 88265
Location Email brownk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20030152[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4600 Series, Intel P4-2.8GHz
Serial No. GWHNF31 Location PDR

CPU Pentium 4-2.80Ghz


OS Unknown Software

TECHS Submitted by Nick Brizendine Contact nbrizendine06@wou.edu 88925
Primary Technician Contact sratcli@wou.edu 88925

Tracking

Entered by Date Memo
Stanley Ratcliff
Email

Public

Entered by Date Memo
Stanley Ratcliff Dec 04, 2008 01:12 PM
Increased RAM from 256mb to 1Gb and noticed a
large increase in performance.  Also installed
SP3, Sophos, updated Firefox, VLC, Ccleaner, IE,
and Adobe Reader.
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Stanley Ratcliff Dec 04, 2008 12:47 PM
Task reassigned to Stanley Ratcliff.
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Richard Kavanagh student Dec 04, 2008 08:41 AM
The classroom is currently free, but also locked.
Niki was not in the office so I could not get it
opened for me. It looks like the room will be free
today from 1:00 to 3:00. If this is not taken care
of by next week it will be taken care of with the
other smart classroom computers over winter break.
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Richard Kavanagh student Dec 04, 2008 08:29 AM
Task reassigned to Richard Kavanagh.
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Ryan Johnson Dec 03, 2008 02:38 PM
Called at 1:58 PM, class room is currently in use.
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Kevin Elmore Dec 02, 2008 12:16 PM
The room (NS 017) is available from 3pm-4pm today,
Dec. 2nd.
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Stanley Ratcliff Dec 01, 2008 11:19 AM
Went over this morning but it was locked and the
front desk receptionists were not in the office. 
Classroom is being used rest of today till 4:45.(12/1)
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Tricia Flaherty Nov 26, 2008 02:59 PM
This is actually the Instructor Station in NS017
and not the one in her office which may be a 2003
as well.  We need to get the Instructor station
"cleaned up" and some anti-virus protection added
to it ASAP  I would like  to see if we can dig up
some old memory to go in at as well since
inventory reports it at 256MB and it would be nice
if we could add at least an additional 512MB to
give this station a little more like...This is a
lab/classroom that is in talks to be replaced but
I have no firm dates of expected replacement.  IF
you decide to swap this machine out for a
different Dimension please make sure that any
hardware cards that were added to it but not
recorded in inventory get moved over...let me know
if there is a hardware conflict involved with that
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Audrey Sundkvist Nov 26, 2008 01:53 PM
Task reassigned to Tricia Flaherty.
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Audrey Sundkvist Nov 26, 2008 01:53 PM
This machine seems to have had several owners
(judging by it's history) and I can't find a
previous machine for Karen Brown. Is she getting a
GFA replacement anytime soon?

As for the sound card: inventory info doesn't list
any special sound cards, so it may be onboard.
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Nick Brizendine Nov 25, 2008 02:54 PM
she wants to keep the sound card in her current 
machine no matter what.
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