Service Request Ticket

Service Request Information

CONTACT	Name	Caster, Brian	Date	Dec 01, 2008 09:27 AM
	Department	Health & Exercise Science	Phone	88364
	Location		Email	casterb@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20060191 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	HP Business Inkjet 2800dtn Printer #C8164A#A2L
	Serial No.	TH6585Z00R	Location	PDR
	Model	C8174A	Hostname	trccolor.wou.edu
	Notes	Duplexing, two trays IP: 140.211.114.27	Ink/Toner Refill	HP 31A or HP 31X
	Wired NIC	00:11:0A:EF:1F:21

TECHS	Submitted by	Richard Rogers	Contact	rrogers@wou.edu	88925
	Primary Technician		Contact	guralnij@wou.edu	88646

Entered by	Date	Memo
Joan Guralnick			Email Public
Entered by	Date	Memo
Brian Berkley	Dec 01, 2008 10:23 AM	Task reassigned to Joan Guralnick.	Add Attachment
Brian Berkley	Dec 01, 2008 10:22 AM	Task reassigned to Brian Berkley.	Add Attachment
Brian Berkley	Dec 01, 2008 10:00 AM	Brian Caster didn't get any print credits to start the term for some reason, and thats why his print jobs paused. Granted 1000 credits.	Add Attachment
Joan Guralnick	Dec 01, 2008 09:47 AM	So Brian Caster is having trouble printing in ITC 104 (Media Lab) this is a very poorly written task but I think the client needs to be dealt with before it is passed on to me to deal with the SRD attendant. Please flag this and put it in my queue when it is marked completed.	Add Attachment
Richard Rogers	Dec 01, 2008 09:45 AM	He does not have print credits and does not understand why a faculty would have to have or need print credits. Still needs printing qeue cleared.	Add Attachment
Richard Rogers	Dec 01, 2008 09:44 AM	Task reassigned to Print Credits.	Add Attachment
Richard Rogers	Dec 01, 2008 09:28 AM	Trying to print ITC media lab and it is only backing up in the qeue. Needs the qeue cleared ASAP.	Add Attachment