Service Request Ticket

Service Request Information

CONTACT	Name	Nail, Ike	Date	Dec 01, 2008 01:36 PM
	Department	Creative Arts/Music	Phone	88341
	Location		Email	naili@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20071111 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple iMac 20in 2.66GHz Intel Core 2 Duo#MB324LL/A
	Serial No.	SW88176MWZE3	Location	PDR
	CPU	Intel Core 2 Duo E6750(2.66GHz,4M,VT,1333MHz FSB)
	OS	Unknown	Software	MS Office 2008 for MAC from P0066186 installed as MS Office 2004 for MAC
	Wired NIC	00:1F:F3:50:04:AF
	Wireless NIC	00:1E:C2:C5:C9:2D
	Bluetooth NIC	00:1E:C2:99:40:2A

TECHS	Submitted by	Joan Guralnick	Contact	guralnij@wou.edu	88646
	Primary Technician		Contact	rjohnson07@wou.edu	88925

Entered by	Date	Memo
Ryan Johnson			Email Public
Entered by	Date	Memo
Ryan Johnson	Dec 03, 2008 12:38 PM	Task reassigned to Ryan Johnson.	Add Attachment
Ryan Johnson	Dec 03, 2008 12:38 PM	Both issues disappeared after a restart of the computer. Had user verify successfully.	Add Attachment
Ryan Johnson	Dec 03, 2008 12:28 PM	The issue on his primary computer resolved itself after a restarted, however the main computer in SM121 has been giving the BSOD "Unmountable Boot Volume" Will check it out.	Add Attachment
Josh Bedlion	Dec 03, 2008 09:59 AM	He is not in till later in the day.	Add Attachment
Skyler Gregory	Dec 02, 2008 11:00 AM	I went over there just to see if he was there. The lights were on, but no one was home.	Add Attachment
Audrey Sundkvist	Dec 02, 2008 09:49 AM	I called and left a voice mail asking for when he's available.	Add Attachment
Joan Guralnick	Dec 01, 2008 01:39 PM	He is unable to do any work	Add Attachment
Joan Guralnick	Dec 01, 2008 01:38 PM	It also logs him onto his email It also says he needs to authenticate to radar.wou.edu:8083	Add Attachment
Joan Guralnick	Dec 01, 2008 01:37 PM	He is there now until 3:00 pm. He will be there 4:00 to 5:30pm	Add Attachment