Service Request Ticket

Service Request Information

CONTACT	Name	Flaherty, Tricia	Date	Dec 01, 2008 02:33 PM
	Department	University Computing Solutions	Phone	88904
	Location		Email	flahert@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20080241 (opens in a new window)	Bldg/Room	ITC 009
	Service Tag	JT935H1	Description	Dell OptiPlex 755 2.66GHz, 6M, VT 1333 FSB
	Serial No.	JT935H1	Location	Lab Loaner
	CPU	Intel Core 2 Duo E8200(2.66GHz,6M,VT,1333MHzFSB)
	OS		Software	Windows Vista Bus downgraded to WIN XP Pro, Office Pro Plus 2007 from P00P0067394
	Wired NIC	00:21:70:2C:50:33

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	rkavanag08@wou.edu	88323

Entered by	Date	Memo
Richard Kavanagh student			Email Public
Entered by	Date	Memo
Richard Kavanagh student	Jan 06, 2009 03:01 PM	There is no system missing from NS 216. This computer is going to become a lab loanr according to Tricia.	Add Attachment
Richard Kavanagh student	Jan 05, 2009 01:35 PM	Task reassigned to Richard Kavanagh.	Add Attachment
Richard Kavanagh student	Jan 05, 2009 01:26 PM	The computer is on my desk	Add Attachment
Adam Wehner	Dec 19, 2008 03:10 PM	Computer is in Outbox #10. It just needs to have its image looked at and it is good to.	Add Attachment
Tricia Flaherty	Dec 01, 2008 02:55 PM	SR#29279 and 29280 are duplicates...don't ask me how I managed to do that	Add Attachment
Tricia Flaherty	Dec 01, 2008 02:35 PM	This is a station that for some reason was still back in ITC007 but was supposed to go to NS216, it first booted up with error messages. Did NS216 get all 20 stations it was due to get? or is this one mean it is down a station? When it is fixed or in good running order please look into seeing what is actually in NS 216 and put it in place if there is a station missing	Add Attachment